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Rude buyer wants "recompense"

9 replies

SilverSixpence · 24/12/2012 22:15

I sold an item last week, the buyer sent a friend to collect it and about 24 hours later sent a message saying she was very unhappy with the condition and it was not worth what she had paid. I offered a refund if she returned it (it's a vintage item) but she said it wasn't worth her time or money to return it and was quite rude in her message saying it was "knackered" asking for some recompense. I said i could give her £5 or she could return it. Her last message was "just send the £5".

I can't leave her bad feedback and don't want her to leave me bad feedback either but am quite cross! Is there anything I can do?

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SilverSixpence · 24/12/2012 22:24

Btw, I would have been happy to have given her the money (and will do anyway) but her attitude was appalling!

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marriednotdead · 24/12/2012 22:24

Sod that! How rude!!!

Don't bother sending her anything, monetary or otherwise.

If it's not worth her time or money returning it then she can keep it and STFU.

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fergoose · 24/12/2012 23:22

no return no refund - it was cash wasn't it btw?

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Catsdontcare · 24/12/2012 23:25

This happened to my mum she gave the buyer a partial refund and they in turn put it straight back on eBay and sold it for far more than they originally paid.

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SilverSixpence · 24/12/2012 23:37

Hm maybe I shouldn't be so nice! Would it be better to open a dispute and offer a refund that way? Then if she doesn't want to send it back it will be her problem?

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SilverSixpence · 24/12/2012 23:38

Fergoose it was PayPal not cash (if that's what you mean?)

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fergoose · 25/12/2012 00:10

you should never take paypal for collected item - they could file not received and get all of their money refunded.

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SilverSixpence · 25/12/2012 07:43

Thanks for the tip - will bear that in mind next time!

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AloeSailor · 25/12/2012 08:00

Report her.

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