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Rude buyer wants "recompense"

(10 Posts)
SilverSixpence Mon 24-Dec-12 22:15:57

I sold an item last week, the buyer sent a friend to collect it and about 24 hours later sent a message saying she was very unhappy with the condition and it was not worth what she had paid. I offered a refund if she returned it (it's a vintage item) but she said it wasn't worth her time or money to return it and was quite rude in her message saying it was "knackered" asking for some recompense. I said i could give her £5 or she could return it. Her last message was "just send the £5".

I can't leave her bad feedback and don't want her to leave me bad feedback either but am quite cross! Is there anything I can do?

SilverSixpence Mon 24-Dec-12 22:24:04

Btw, I would have been happy to have given her the money (and will do anyway) but her attitude was appalling!

marriednotdead Mon 24-Dec-12 22:24:47

Sod that! How rude!!!

Don't bother sending her anything, monetary or otherwise.

If it's not worth her time or money returning it then she can keep it and STFU.

fergoose Mon 24-Dec-12 23:22:59

no return no refund - it was cash wasn't it btw?

Catsdontcare Mon 24-Dec-12 23:25:27

This happened to my mum she gave the buyer a partial refund and they in turn put it straight back on eBay and sold it for far more than they originally paid.

SilverSixpence Mon 24-Dec-12 23:37:13

Hm maybe I shouldn't be so nice! Would it be better to open a dispute and offer a refund that way? Then if she doesn't want to send it back it will be her problem?

SilverSixpence Mon 24-Dec-12 23:38:31

Fergoose it was PayPal not cash (if that's what you mean?)

fergoose Tue 25-Dec-12 00:10:31

you should never take paypal for collected item - they could file not received and get all of their money refunded.

SilverSixpence Tue 25-Dec-12 07:43:18

Thanks for the tip - will bear that in mind next time!

AloeSailor Tue 25-Dec-12 08:00:04

Report her.

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