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Won expensive phone, screen broken, what next?

(10 Posts)
fergoose Fri 30-Nov-12 20:54:01

yes - I think you are right. am sure it will all turn out fine smile

BreadAndJamForFrances Fri 30-Nov-12 20:52:25

Okay, that's great. Thanks for your advice...I'd rather wait like you say and do things properly! I'll let you know how I get on smile

fergoose Fri 30-Nov-12 20:49:28

I would reply in the dispute that you will return it when ebay tell you to. It is a pain to wait but is worth doing it by the book. The seller themselves can escalate the dispute now if they wish.

BreadAndJamForFrances Fri 30-Nov-12 20:47:07

Sorry to be a pain, so should I reply and say I am not happy to send it back until eBay tell me to, or just sit back and wait the eight days?

fergoose Fri 30-Nov-12 20:44:55

you have to wait 8 days and then the escalate option will be there - unless the seller themselves escalates it. When ebay tell you to send it back they will email and give you the address - then you input the tracking info into the dispute.

BreadAndJamForFrances Fri 30-Nov-12 20:42:59

Okay, thanks for replying thanks
I can't see a way to escalate the case as the seller has replied....should I send it special delivery tomorrow?

fergoose Fri 30-Nov-12 20:36:49

well there isn't much the seller can do - as long as you prove it has been received by the seller ebay will force them to refund you.

You aren't stupid to buy a phone on ebay - unfortunately phones are a high value item which many will scam people over. Not all phone sellers are bad, but I would be v wary I must admit.

BreadAndJamForFrances Fri 30-Nov-12 20:29:18

Thanks Fergoose, was hoping you would answer smile
I have opened a case with eBay, seller has just responded, asking me to send back so they can check if it is the the phone they sent out....I have a nasty feeling about it. I won't be stupid enough to buy another phone on eBay sad

fergoose Fri 30-Nov-12 20:21:28

return with proof of delivery such as special delivery or courier with adequate insurance. Standard recorded delivery is not adequate and only insures up to £41

if I were you I would open a not as described case in ebay via the resolution centre - send it back when ebay tell you to once the case is escalated, give ebay the tracking number and you will get a full refund. A good seller will also refund you your return postage costs.

I don't know if I would trust an ebay seller buying a second hand phone to be honest - so many scammers.

BreadAndJamForFrances Fri 30-Nov-12 20:14:39

I bought an iPhone for my daughter for Christmas, it arrived with a broken screen, also the case is broken. Seller says phone is fine, no breaks but will refund.
What do I do...
1) ask for refund before returning
2) return and hope I get a refund

I have tried to use ebay chat, but it is unavailable confused

I am worried that I won't get the money back (£295), seller is not very communicative, doesn't give me a lot of faith, especially as I asked if the screen was marked scratched and didn't get an answer.

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