Buyer not paid yet - what's the etiquette?

[AnnaLiza]

I sold a baby Boden jumper at auction on Sunday and buyer has not mass contact yet so it's been three days. Shall I send an email to see of he/she needs more time to pay or shall I wait to open an unpaid item case tomorrow? What is a reasonable time for a seller to wait? Obviously I don't want to sound too pushy because she will then leave me feedback...

[PurpleFrog]

Send an invoice! That reminds the buyer. Also, sometimes new buyers think that they have to wait for an invoice before they can pay...

[AnnaLiza]

Don't think he/she is a new buyer though. Over 300 feedback! Thing is, she bid way too high and the cost of the jumper + p&p is what you would pay Boden for a new one with 20% discount code! See where I'm coming from?
The trouble with EBay is that it's so weighed in favour of the buyer. Her feedback tells me nothing as to whether she's a non payer. If I push too much I might get a negative or neutral just for asking
I actually quite loathe eBay. I only use it because it's the only way to make some money of stuff which is clattering my house.

[fergoose]

I just open the unpaid case on day 4, then if they don't pay close 4 days later. No point emailing - if they aren't going to pay they're not going to.

[sarahtigh]

don't email just send invoice on day 3 and open case on day 4/5 as a private seller as business seller I do wait a bit longer, last weekend was not a bank holiday or anything, if you open case they still have 4 days to pay and provided they pay it is not marked on their account or anything so it effectively gives them 8 days