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OMG. What is it with buyers at the moment?

(32 Posts)
RooneyMara Thu 22-Nov-12 12:25:54

I've just had a message from a buyer, saying can she have my address to return something.

It's a bag, she was the only bidder.

this is the listing.

This is what she says:

'Hi There
I am really sorry but I am not happy with this bag and would like to return it.
The picture didn't really show what it was like and I thought it was long handled : (
Could you send me your address for a return.


I stated in the listing that it has no shoulder strap, and gave the length of the straps. What was I supposed to do?

Do you think ebay will find in her favour if she opens a dispute? I've replaied saying I'm sorry she isn't happy but I gave the measurements and I'm not sure what else I could have done.

I don't think I'm going to sell anything on ebay any more - I've had enough.

RooneyMara Fri 23-Nov-12 10:24:22

Pinot grin

Fergoose, yes I used the refund link on the transaction in my paypal account, so hopefully that'll stop her trying to do both - I think she just wanted something back, iyswim, which I can understand as I've felt that way about stuff before when it's just been a bit of buyer's remorse. I'm just not normally cheeky enough to ask!

Thankyou for the info re sending money separately. I'll try and remember not to do that if it ever happens again.

Pinot Fri 23-Nov-12 09:33:16

BUYER!! I meant BUYER!! Sorry.

fergoose Fri 23-Nov-12 08:42:30

she could still open a dispute. Did you refund her via the original paypal payment or did you give her the £5 by sending money, if the latter she could claim a full refund still, and also keep the £5 extra.

RooneyMara Fri 23-Nov-12 07:12:58

Well, I had a message at 11pm saying, sorry, she just feels it wasn't really worth it and she wouldn't get her money back.

So could I refund just the postage - as it would make her feel better I've agreed to this and sent her £5, and I hope that's the last of it.

I'd rather she kept it and I understand where she is coming from regarding the photos, but then it's probablywiser not to buy something if you can't make out what it looks like...still, I've done similar. And anything really for a quieter life at the moment!

Does anyone know - can she still open a dispute and claim the money back, again? Or the rest of it, or something? I'm a bit worried this isn't finished.

RooneyMara Thu 22-Nov-12 20:07:14

Thanks guys esp for the vino smile

I think if she'd got cm and inches mixed up they'd be even shorter!

Well I'll worry about it till she answers - and probably get in a state, and so on, as I always do about ebay. But yes I think the onus is on her to kind of push her point, really...hmm. thankyou everyone thanks

TheMonster Thu 22-Nov-12 19:06:02

You have stated the length of the handles and one can clearly be seen. Let her open a dispute.

Pinot Thu 22-Nov-12 19:02:12

Well I liked your listing! Here, have some wine and try to forget about the old cowbag seller

mrscog Thu 22-Nov-12 15:32:53

Do you reckon she's been a prize thicko and confused inches and centimetres?

RooneyMara Thu 22-Nov-12 14:14:15

Oh gosh...that's awful, Flump.

I had heard that paypal can't do an awful lot if someone does withdraw all their funds and bugger orf.

But then I thought the buyer always got their money back, even in that situation, and paypal lost out. Maybe things have changed...I've been on ebay for about 7 years now.

Thanks again for all the advice.

badtasteflump Thu 22-Nov-12 14:12:07

Yes I didn't mean that it's ok to purposely sell somebody something crappy and then withdraw the money from paypal quick sharp so they can't claim it back! Just that at one point I had a couple of hundred pounds sitting there but was not able to touch it for a month because somebody filed a complaint about a £3 pair of booties because they didn't fit their baby hmm.

Actually fergoose I have experienced this from the other side too. I once never received an item I had paid £30 for. Paypal found in my favour, but the seller had no funds in their paypal account and didn't respond to emails - so I never got my money back. The seller closed their ebay and paypal account after that so I was stuffed. If paypal's idea of 'pursuing' claims is sending a few emails, it doesn't cut it with me. I don't use paypal anymore, btw.

RooneyMara Thu 22-Nov-12 13:08:17

No I know - I think Flump just meant, take out anything not related to the case as if I'd had a few hundred in there or something, I'd not have been able to use any of it?

I know they pursue you if you've withdrawn it - well that's what I'd heard anyway.

I'm glad it's only 20 quid. I think I'll give up though, I can't seem to get listings right. And having someone up against you is so stressful particularly if they get narky. I just can't cope with it sad

fergoose Thu 22-Nov-12 13:05:57

if she files a dispute and there isn't paypal balance, your account will go into the red, and if the buyer is refunded paypal will pursue you for the money so withdrawing any balance from paypal won't make any difference in a dispute.

RooneyMara Thu 22-Nov-12 13:03:15

Oh dear. Well I've learnt something about my photographs blush How embarrassing.

Surely you can see what is carpet though? (please?)

Thanks for the tip, Flump - I think I've spent most of it and what's left will only be what she paid. But I'll be aware next time (not that I'm ever selling on ebay again)

Catsdontcare Thu 22-Nov-12 13:00:43

I think you are in the right here BUT the photos are terrible! Took me a while to figure out what was Baganda what was carpet!

badtasteflump Thu 22-Nov-12 12:57:31

I'm with you OP that it's not worth the hassle of trying to sell on ebay. I gave up after getting ripped off and messed about.

Personally I would stand your ground - if the item was true to your description the buyer doesn't have any right to a refund. Beware though, if she paid you by paypal and logs a complaint, paypal will freeze your account (and any funds in it) intil the dispute is sorted. I learnt this to my cost and now never leave any funds sitting in my paypal account.

RooneyMara Thu 22-Nov-12 12:56:59

Thankyou all...

I wouldn't mind so much if there was something wrong with it that I had missed, but I checked it thoroughly, and there's not - afaik!

It's sending me a message with the title 'item not as described' which suggests it's all my fault, and saying she thought it was different, when I actually bothered to write down all the measurements in case of any doubt.

I just think, what on earth? I mean if you're going to complain at least complain about something that's my fault.

FellatioNelson Thu 22-Nov-12 12:56:30

Tough. Caveat Emptor.

And you gave the length of the strap for crying out loud.

Some sellers do deliberately use poor/few photos and very little description to disguise a shabby item, but frankly that is what the question facility is for. Only and idiot would not realise that!

Just send her a polite but firm reply telling her to take a running jump.

christmaseveeve Thu 22-Nov-12 12:53:47

It clearly states in the description the length of the handles.She is clutching at straws regarding the picsI would let her open a dispute.I cannot stand this sort of buyer.

RooneyMara Thu 22-Nov-12 12:50:58

It has to be an excuse, because her reasons don't make any sense.

She just doesn't like it - fair enough, neither do I! But I'm so sick of it all, I'm having a baby in a few weeks and don't want things back....I want people to buy them and keep them!

nipersvest Thu 22-Nov-12 12:48:54

leda - the measurements are already in the listing, it says 15 inches.

maybe she thought it meant 15 inches from bag to shoulder as opposed to complete strap length? although, i reckon now she's seen it in the flesh, she's simply changed her mind, and is picking out the straps as being her excuse.

RooneyMara Thu 22-Nov-12 12:48:45

Yes the pictures are a bit close up aren't they, and the background doesn't help. That's our carpet grin

Why did she bid though if she couldn't see it? It can't have been that confusing. It's not like it looks like a different bag or something.

I might offer her that option, CaptainKirk - does anyone know if you can do that, safely, without their opening a dispute? I'm just worried I'll refund and she'll open a dispute afterwards, iyswim, and I'll have to refund again.

LedaOfSparta Thu 22-Nov-12 12:44:15

Rooney, I don't think you've listed it badly at all and you can see the handles in the pics.

She should have asked you for measurements if she wasn't sure. It is very annoying for you though if she opens a dispute etc.

CaptainKirksNipples Thu 22-Nov-12 12:42:39

I don't think the photos are very good tbh. I always try and take mine in direct light and on a plain background, table cloth covering pillows to show at the best angle is good for handbags and shoes. Also ebay are likely to find in her favour. Can you not say you'll return what she paid you but not postage?

RooneyMara Thu 22-Nov-12 12:42:39

Thankyou - yes, I see what you mean about not showing the whole bag - most of it's in there, though!

I don't think I'll ever get it right. God I try really hard.

nipersvest Thu 22-Nov-12 12:41:22

i think your written listing is quite detailed, but i'm afraid i agree with her regarding the images. the photo's aren't good, difficult to see the whole bag and i would have had it with a plain background.

however, her issue is with the handles and in one of the photo's you can quite clearly see the handles, plus the measurements are provided, so if she opens a dispute saying it's not as described, she's stuffed on that one!

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