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Item went missing, not delivered - Help!!

(4 Posts)
stclemens Mon 19-Nov-12 19:23:54

Hi DH sold an iPhone, posted it recorded and signed for. It has not arrived after 15 days!! How does DH refund buyer and avoid fee? What is the right procedure to follow?

Unfortunately not insured for full value, but that's another story....

fergoose Mon 19-Nov-12 19:41:20

will have to refund buyer via the original payment in paypal and claim from royal mail, but recorded only covers up to £46 - will they pay out if under insured? I'm not sure.

stclemens Mon 19-Nov-12 20:03:47

what does he do on EBay - can he cancel the transaction?

fergoose Mon 19-Nov-12 20:06:25

yes from the resolution centre - refund buyer first, then send the cancellation request. buyer can refuse it if they want to be awkward then you wouldn't get your fvf refunded.

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