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When should I chase the seller?

(4 Posts)
Sunnywithachanceofshowers Tue 13-Nov-12 20:13:33

I paid for a pair of boots on Sunday 4th November. I've heard nothing from the seller, and they haven't marked the item as dispatched. The description said 'delivery within 5-8 working days' and it's day 7. Should I chase them tomorrow if they don't arrive?

Morph2 Tue 13-Nov-12 20:23:21

i'd send a message to them now if i was you if they haven't even marked them as despatched yet, then at least they may let you know one way or the other

Havingkitties Tue 13-Nov-12 20:23:28

It's perfectly reasonable to ask them now if they have had a chance to send them so you know when to expect them. They do sound a bit on the slow side to dispatch if they haven't sent them by now.

fergoose Tue 13-Nov-12 20:50:20

I normally chase after a week - especially if there has been radio silence. They are supposed to dispatch within 7 days anyway.

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