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Empty envelope

(3 Posts)
Willabywallaby Wed 07-Nov-12 16:26:27

We bought a hard drive at the weekend and today a recorded delivery envelope arrived today, but it had been partially opened and was empty.

Unfortunately I didn't sign for it, my husband's colleague did. There was no sender address so we are not 100% it is the eBay item.

I went to the post office and we can do nothing, the sender has to complain.

We have email the seller and are hoping he/she can claim from Royal Mail and refund us something.

Any experience?

fergoose Wed 07-Nov-12 17:23:51

if no joy open a not as described case with ebay - and keep hold of the envelope in case you need it for evidence.

Willabywallaby Wed 07-Nov-12 18:55:49

Thanks, will do.

No response from seller as yet, but only been a few hours...

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