Sorry - this is a bit long winded but if I don't type I will go and bang my head against a wall!
Someone brought some small sized industrial Doc Martens to donate to a Bring & Buy Sale to raise funds for a local community project. We decided to give it a go putting them on Ebay in the hope it might raise more than a couple of quid - they were like new except the box. Took photos and measurements, weighed them for postage and got them listed.
I had left them with someone else who was more available to post quickly than I was, so didn't have them with me as I was listing, which was why I deliberately didn't give too much detail, just lots of photos including of all the labels on the inside and base (which described the safety specs of the shoes). The listing just stated Dr Martens Air Wair Industrial Shoes.
The day they were listed someone emailed me to ask if they were steel toe caps. I checked with the person who had the shoes, confirmed that they were and posted the question and answer to the listing.
A week later someone bid on the shoes and ended up winning them for £35 plus £5 postage (they weighed over 1.5 kg!). The shoes were delivered on 25th October. A week later, I handed the money over, assuming there was no problem.
Of course today the buyer has opened a case, stating they tried to contact me and I didn't respond, and asking to return for a full refund as the shoes were not as described - she didn't realise they had steel toe caps and they are not suitable for her handicapped daughter.
The first bit isn't too much of a problem as Ebay can easily check my messages to see that isn't true and no contact was made. I guess I will have to give a refund as a gesture of goodwill, and because I obviously have sympathy for her, but given that I'm having to flog my kids' outgrown Primark pyjamas to raise a bit of cash for Christmas (I'm a single mum) £40 out of my budget is going to really hurt. I've offered to refund the £35 but would really prefer not to have to cover postage as well.
OK, so more of a rant really, but does anyone have any suggestions as to what I can / should do?
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Aaargh! I'm going to end up losing money here, aren't I?
16 replies
FranticBanana · 05/11/2012 22:54
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