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item not received - seller wants me toclaim against PO

(6 Posts)
SlimJimBra Mon 05-Nov-12 21:41:52

Listing says in the event of it not being received the seller will forward the post office receipt to me for me to claim, but I think it's up to the seller to claim against the post office isn't it? Could some nice clued up person confirm this for me before I contact them to say it hasn't arrived. Thanks

ManifestingMingeHooHoosAgain Mon 05-Nov-12 21:42:37

yes the person who posted it has a contract with the PO. So the seller needs to chase it.

fergoose Mon 05-Nov-12 21:46:59

also - if they refuse to claim just get your item not received case opened - ebay will then refund you regardless of what the seller say.

BlueberryHill Tue 06-Nov-12 11:37:19

I hate it when they include things like that in the listing, against ebay rules and pointless. I avoid listings that include it, I just assume that they are going to be difficult.

PiedWagtail Thu 08-Nov-12 13:01:51

Yes, they are being an arse. They have to claim, not you.

SlimJimBra Mon 12-Nov-12 17:31:24

Seller was ok and she refunded without a problem <phew> I don't know why the listing said I'd have to chase it for compensation from the PO when she didn't really quibble over the refund in the end!

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