Last Friday DS1 found 2 gig tickets he wanted on gumtree which I paid for with paypal (he hasn't got it) - £130. I put a note to the seller to send them by registered post & let me know how much to reimburse him (all other comms have been by text with DS1). Actually I should have said special delivery but as it turns out it wouldn't have made any difference.
he said he had added £20 to face value anyway so he would pay postage.
On Sat he texted to say he'd posted them.
They didn't arrive on Mon or Tue, so DS1 asked how he'd sent it - his reply "Royal Mail" . DS1 asked him to track it; he said they would def arrive by 1pm yesterday (the gig was last night....). There have been a lot of texts back & forth; he's only 19 I think (his email address includes 1993) & not very organised...
Anyway they didn't arrive yesterday. DS1 v cross! but he went & hung around outside the MEN & luckily he got some tickets, very late on, for £30 each so that part is ok (apart from us having 3 whole days of fretting about them grrrr)
Seller is also cross (with PO, & himself presumably - it sounds as if he must have sent them 2nd class recorded - idiot) & very apologetic & says he will refund via Paypal, but this is where it gets tricky & I'm not sure how much leeway to give him.
I'm pretty sure he's genuine BUT he hasn't got the funds any more & says he has to register a card, then Paypal will send him 2 small amounts, then the card will work, then he can refund, but it will take 2-3 days???
What I want to know is, should I let him have the 2-3 days or should I start a dispute now?
You have 45 days I think with paypal. The two small aounts thing sounds genuine imo. It's just one of those hoops paypal make you jump through sometimes.
Give him 2-3 days then open a dispute with paypal if he hasn't done it. I didn't know till a couple of years ago when I had a problem with Gumtree, but paypal actually are involved with them in the same way as they're involved with ebay. So they are able to deal with disputes quite easily iyswim - they have access to the original listing/advert and so on.
He's right about the 2 small amounts, it's a way for Paypal to check he's who he says he is. They put them in his bank account & he then has to tell Paypal the amounts. I'm not sure how long it takes nowadays.
BUT he doesn't have to have a Paypal account to send money through them, just a valid bank card. It works like this.
the post hasn't come yet today, but the seller said yesterday the PO told him it should have arrived by now, & to log his claim with them.
if I do want to start a dispute via paypal I can click through on the transaction itself, but their next page suggests waiting 7 days in cases of non-delivery (not that this applies in this instance as it was time-critical) & yes, I have 45 days to do it, so waiting a few days now isn't a massive problem - I'm just vaguely concerned that he might shut down his paypal account & bugger off with my £130!
it sounds as if you would all give him the benefit of the doubt anyway, so I will
Royal Mail would of told him he has to wait 15 working days before being able to put a claim in. I'd open a dispute now, to be on the safe side...just in case he is in the process of moving funds across and is trying to put you off claiming.