I've only started selling things on ebay over the past few months to raise a bit of cash.
I sold a branded bag last week for a price I was happy with and posted it out special delivery. I received a message from the buyer this evening saying she's not sure if it's real and wants a refund. I have responded to say that yes she can have a refund as I don't want it to get escalated but I'm disappointed and not sure what to do next. I won't give the refund until I receive the bag back.
The bag was a gift to me originally but I haveabs olutely no doubts that it's genuine and I put lots of pictures of it on ebay.
So, I'd still like to sell the bag, but am worried about selling on ebay again in case someone else also wants to return it! I don't want to look like a dodgy seller, I have other positive reviews but only 5 as I don't buy anything on ebay and am new to it.
Is there anywhere else where I could sell a designer bag?
Will you know if she returns the same bag? It is a reasonably well known scam to claim something is fake, keep the original, return an actual fake and pocket the money. There was a thread on here very recently.
Be careful I have seen threads on MN warning that people buy a genuine, swap it for a fake, send you the fake and then sell on the genuine article!!
Did it have a tag with a serial number or a swatch inside? Make sure if she does send it back to you it is the very same bag... I personally would refuse the return on grounds that you know it is genuine.
I think paypal will be on the buyer's side you will really have to fight it, but if you say it's not the same bag and can use photos to prove it they may not grant the refund as long as you send the bag back - I'd be very suspicious if she has bought many of the same bag!!
It's a widespread scam...next thing will be she accuses you of trying to rip her off, so obviously she can't agree to return the bag for a refund... & asks you to meet her to exchange the bag (hoping you will be so discombobulated by all this ultimately you'll just agree to refund her & trust her to return it - whereupon she'll send a fake).
There may be mention of police, trading standards etc.
The buyer returned the bag (after a little ebay message nagging!), and it's definitely the same one I sent her, phew! I refunded her and ebay cancelled the transaction, and refunded my fess.
I googled more details about how to spot fakes of this bag brand for my peace of mind, and mine shows all the signs of being real!
After a little thought, I put it back on ebay, with a few new pictures and more of a description and was clear that it doesn't come with a seriel number, as not all are issued with one. I also put a buy it now price at around 30% higher than the original bid price from the last buyer.
And within about half an hour it has sold as buy it now! Payment received!
So, now I am thinking that I should have put a higher buy it now price. And DH is thinking that I shouldn't get excited until the buyer receives it and is happy with it.