Ordered two items from the same seller but first put one colour of the item in the basket then continued shopping and put the second item in the basket. Then went to the checkout and requested an invoice from the seller - I wanted to ask if there might be a discount for combined postage and it was the only link on the order page that allowed me to send the seller a message. I obliged to but the items. Then I receive the invoice with a postage that is more than the two P&Ps combined together. We are talking small sums here but hello, I asked about the postage discount and now s/he wants to charge me more for that? I will say Im happy with the postage as advertised but if they refuse, am I obliged to pay more than expected?
You've just given me a right panic then - I sent an invoice after starting on the last night, but phew it's not me
I would give her a chance too. One of my items costs more to post 2 of than to send individually. i.e. P&P for 1 is £3.50, but for 2 is £8.30 - as it goes over 1Kg so I can't send 2nd class. I just send individually and then apologise to the buyer for not being able to combine postage. If emailed first for a quote I offer RM with no discount or Collect plus with a discount.
I have in the past sent an invoice but not combined the postage correctly and it has come to more than I meant it to. I have to say that combining postage first off can be a bit confusing however my buyers contacted me and pointed these things out and I apologised, went back and redid it. It was my error but I was unclear on how it worked she may have meant to reduce it by 25% and it has increased by 25%? I would then do as fergoose has suggested
I queried it politely. Well, not so much queried as said it was a shame the combined postage was more than two separate ones and that I preferred the cheaper option as I was on a budget. They then replied that it was because they quoted me for 1st class. I never asked for 1st class, I asked for a discount so it was clear i preferred, if poss, to be a bit less than more. all good mow, I din't think there was any malice, just one of those things.