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Returning an item....through ebay or not?

(12 Posts)
suzym1984 Sun 14-Oct-12 20:15:23


I bought a bundle of clothes for DS and they are not the size stated. I contacted the seller and they are happy for me to return. Di I just post them back, or open a case with ebay?

And who pays postage costs?

Thanks :-)

fergoose Sun 14-Oct-12 20:22:45

seller should pay but you can't force them to

send recorded/with a signature so if seller doesn't co-operate you can then open a case and prove they have been returned so you can get a refund.

suzym1984 Sun 14-Oct-12 20:26:51

ok, so no need to log with ebay first?

Seems a bit off if I end up paying postage, as she sent the wrong stuff! Ebay can be annoying sometimes.

Thank you for replying Fergoose :-)

fergoose Sun 14-Oct-12 20:30:39

no - you don't need to log it with eBay, but you can later if the seller doesn't refund. You should ask the seller to give you the return postage costs due to their error - and of course you are entitled to all of your original payment back incl the P&P.

suzym1984 Sun 14-Oct-12 20:49:57

thanks! Seller has said they will post a cheque for refund,is this normal?

Will ask them now about refunding postage

Aspiemum2 Sun 14-Oct-12 20:51:54

Depends how you paid, refund should be via same payment method

fergoose Sun 14-Oct-12 20:52:48

if you paid by paypal that is how they must refund, the extra postage can be sent via paypal as a gift payment to your email address.

suzym1984 Sun 14-Oct-12 20:55:07

yes, I thought cheque seemed strange, but that is what they've said!

fergoose Sun 14-Oct-12 20:56:18

oh well tell them they are wrong - and if they continue just open the case in eBay

suzym1984 Sun 14-Oct-12 21:08:51

what if they do send a cheque? Would I cash it? Not even sure I would know what to do with a cheque :-/

fergoose Sun 14-Oct-12 21:25:21

as a seller they are very silly as you could still open an eBay dispute and get a refund via the correct channel of paypal, so if they sent a cheque you could be refunded twice - this is why they should only refund via the method by which you paid.

Aspiemum2 Sun 14-Oct-12 23:06:23

That was my thought fergoose, as a seller I would only ever refund by PayPal. A dishonest buyer could take full advantage of a cheque refund.

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