DP sold a surround sound amp, fully working. It sold for well under what the going rate is, bought and paid for cash on collection.
3 days later, buyer, who declined to see it working, collected and went home, has messaged. He claims it doesn't work, wants either DP to collect it (miles away), or wants £40 that he has been quoted as needed to "fix".
I say don't pay him back, DP is very much disagreeing. He wants to collect and resale the item. But how do we know the guy hasn't busted it whilst he has had it? He's clearly IMO trying it on. Can EBay even take money back from a seller for a cash on collection item?
no eBay won't do anything as it is a cash sale. If it worked when the buyer collected it as a seller I would presume they had broken it themselves, or were going to give me back a different broken item. They saw the item working before they paid and took it away with them?
Did you write down the serial number before they took it - or security mark it?
Apart from them taking you to small claims court there isn't really much the buyer can do.
Exactly. DP is far more trusting than me! I have now messaged back, asking him who the repair person was and can I have a contact telephone number as it was fully working. Hopefully this will call his bluff and he'll naff off!
Yes had done that. He didn't reply all yesterday or the evening before to my "can I have the name address and phone number of the repair shop" reply. He messaged this morning playing dumb, that he was expecting DP to collect yesterday. He apparently never received a reply to his messages (bollocks).
So, have said the same again, no refunds, it was working when it left here. Have said I want the repair shop details (he bought it Monday at 8pm, by Wednesday he had messaged. Now, what repair shop (and its a hard enough job finding one these days) would be able to open an amp, have a proper assessment, put it back together and then return it to him within that time frame? ) and once I speak to them and can confirm they are a reputable company (not just his mate from next door) I will reconfirm my position. Have also told him I have serial numbers and anti theft paint on the amp, hopefully if he is pulling a swapsie job, he'll wet his pants at that and do one.
He's now told me that if I don't refund and collect the item, he will leave neg feedback. Have told him I really am not bothered and that now I have that message, if he does do that I will report it straight to ebay and have it removed as malicious.