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Seller on Ebay does not want to give us the item we bought

(59 Posts)
BornToShopForcedToWork Mon 08-Oct-12 16:35:30


We bid on a buggy on Ebay Anderson the auction. It is a nearly new buggy but we go it a lot cheaper than it costs in the shops. I have now contacted the seller to ask when we can pick it up but I can not get an answer. Problem is our old buggy is already sold and gets picked up on Friday.

AIBU to contact Ebay?what are my legal rights?

BornToShopForcedToWork Mon 08-Oct-12 16:38:07

Sorry, tipping on my iPad. I meant and won the auction instead of Anderson.

mellen Mon 08-Oct-12 16:39:09

You can complain to ebay, and get your money back, but at the end of the day if the seller says that the buggy is damaged (for example) and cant be sold then you don't really have any way to force them to hand over than buggy.

BlueberryHill Mon 08-Oct-12 16:40:39

Try Gumtree, I got one on there at short notice, lost my original buggy.

It is annoying but I don't think there is anything you can do, just put them on your don't bid list or something.

BornToShopForcedToWork Mon 08-Oct-12 16:42:23

She doesnt even reply to my messages. I already paid the buggy etc. it is just annoying. It's still £300 we paid and it's not my fault that she put bad pictures of a dirty buggy on there.

Shutupanddrive Mon 08-Oct-12 16:51:53

When did you win the bid? Did you pay through PayPal? If so open the dispute with them and you will get your money back (eventually). Did you check the sellers feedback before buying an expensive item? A must if you ask me

BigFatLegsInWoolyTIghts Mon 08-Oct-12 16:55:47

I''m confused. You paid £300 for a dirty buggy?...

sooperdooper Mon 08-Oct-12 16:57:01

I'm confused too, if the pictures showed a dirty buggy why have you paid £300 for it?

sookiesookie Mon 08-Oct-12 16:59:59

Why did you buy a dirty buggy and why so you think that's related to why she is not contacting you?

SaraBellumHertz Mon 08-Oct-12 17:03:48

Re paying £300 I'm assuming it's a bugaboo or similar that would usually go for much more but didn't due to a poor effort with the listing.

sookiesookie Mon 08-Oct-12 17:04:56

why did you buy it?

Floggingmolly Mon 08-Oct-12 17:04:59

What do you mean, "bad pictures of a dirty buggy"? Did you bid on the auction despite the buggy looking crap? What's the relevance of that now? confused

Floggingmolly Mon 08-Oct-12 17:05:33

Slow typing!

caramelthewitchescat Mon 08-Oct-12 17:19:05

I bpis and won a satnav, it was just under £100. I wahited for 10 days or whatever it is before you open a dispute and did a paypal thingy and complained to ebay. I kept all the emails.

Then when she faffed a bit more I went to the police armed to the ears with info. They investigated and it turned out I wasn't the only person she had done this to. She tried all sorts, but I stuck to my guns and in the end with prosecution hanging over her head, she gave me my money back.

I was also very thorough when it came to cars (my x bought and sold them), I discovered one day that a chaps address didn't correspond with his postcode and sent an email to ebay saying so. He withdrew his car.

caramelthewitchescat Mon 08-Oct-12 17:19:43


squoosh Mon 08-Oct-12 17:57:55

I think she's saying that she got a good deal but the vendor is pissed off because they thought they'd get more than £300. The 'dirty buggy pictures' reference means that the vendor should have posted some nicer pictures if she wanted a nicer sale price.

You bought it, it's yours. Open a dispute, you will either get the pram or you'll get your money. Ebay generally sides with the buyer.

lljkk Mon 08-Oct-12 18:07:16

When did the auction end for the buggy you've won?
I think you were a bit foolish to sell your other buggy before you had new one in your possession, that is not seller's problem.

squoosh Mon 08-Oct-12 18:09:52

No, but it's a problem if they're a con artist. If someone accepts the money and then doesn't respond to emails, that's not a great sign.

Get onto ebay asap.

18wksplus Mon 08-Oct-12 18:13:11

Report them and also give them poor feedback: try to affect their rating to they won't be able to do it again.

And contact ebay - definitely.

IneedAsockamnesty Mon 08-Oct-12 18:17:44

when did the listing end?

MyDogEatsPoop Mon 08-Oct-12 18:19:10

If you're picking something up, pay cash when you collect it, so if it's a pile of crap you can walk away (the seller not insisting on this is also a bit of a red flag - they shouldn't want you to pay by Paypal in case you open a dispute after getting the pram).

OutragedAtThePriceOfFreddos Mon 08-Oct-12 18:21:53

Open a dispute to get your money back, in my experience we got the money back quickly, within a week. Then start looking for another buggy.

BornToShopForcedToWork Mon 08-Oct-12 18:41:29


It looks like mud stains, we have a high water pressure cleaner and a washmachine. It's nearly new and a limited edition, so I can't get it in the shops anymore.

phantomnamechanger Mon 08-Oct-12 18:46:37

what did the listing say about dispatch times? when did it end? may be the seller is just away for a few days or has had a fmaily crisis?

BigFatLegsInWoolyTIghts Mon 08-Oct-12 18:51:03

When did the listing end though? If it's today...or even yesterday you might be jumping the gun.

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