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how long should i wait for an answer re combined postage?

(18 Posts)
Benaberry Mon 01-Oct-12 17:17:12

As above really!

I won two items just after 9 yesterday morning (a pair of baby trousers and a grobag), and realised afterwards that they were the same seller. I immediately messaged the seller to ask if they would consider combining the postage (as its currently 2.70 and 3.20 respectively), but have yet to receive a response.

TBH I don't mind paying the full postage for each item, but if I can save a few pence, it's worth asking.

Obviously I haven't paid for the items yet - how long is it reasonable for me to wait for a response,after which point I'll just send the full payment for both if I haven't had one. I don't want to piss the seller off (if I haven't already that is!), and I really do want the two items...

Does this make sense? Sorry, brain a bit addled from newborn sleep deprivation!

PoohBearsHole Tue 02-Oct-12 18:22:16

I think terms and conditions say about 2-3 days for responses, don't worry just yet, I can't see why the buyer wouldn't do combined postage as if eh are being sent recorded it will probably cst about £3.15 so it's not as if the are akin huge amount son the postage smile. Give it another 24 hours?

LineRunner Tue 02-Oct-12 18:25:57

I would send a message on eBay, and also send an email.

You should have four days to pay, anyway.

Sometimes private sellers do take a couple of days to respond, when real life gets in the way. Like you say, the seller doesn't have to combine P&P, but I always do if I can because it's fair and it is more likely to elicit nice comments!

sarahtigh Wed 03-Oct-12 08:43:44

if they charge full amount it should come as 2 parcels

Benaberry Wed 03-Oct-12 19:07:19

Thank you all

I still haven't heard anything so have paid, will see what happens when items arrive, whether packaged separately and how much it cost (as have a nagging feeling postage is a bit high on the trousers)

Hmmm

Benaberry Wed 03-Oct-12 20:20:43

Oh, and for what it's worth, according to listings, items are being sent 2nd class standard

PoohBearsHole Wed 03-Oct-12 22:07:48

Wow, my second recorded is £3.20! Must look into that again!

sarahtigh Thu 04-Oct-12 15:54:53

a signed for second class packet costs £3.15 (0-750g)

Benaberry Mon 08-Oct-12 16:14:36

Quick update. Items arrived this morning, in one parcel. Postage for the two together was £2.20, and they were just in a grey bag, which I think I've seen from discussions on here are pretty cheap. Tbh, this has left me feeling a bit annoyed- first the lack of response, then the fact that I've paid £5.90 postage for when I don't think it's cost much more than £2.50 to send.

Not sure what I should do really. I do like the items, and I know I bid and paid for them knowing the postage, but this has just left me with a bit of a funny feeling. Over £3 to me seems a lot to overcharge by...

fergoose Mon 08-Oct-12 16:25:11

email the seller and ask for a partial refund - tell them they should have put them in 2 separate parcels and they have broken the rules

BlueberryHill Mon 08-Oct-12 16:44:11

God that is profiteering, when someone won two items from me I contacted her first to say that I would amend the postage. I also refund postage if I send it as a letter but I quoted for a package, so they get about £1 back.

Polishes halo.

Oh, leave appropriate feedback if there is no partial refund.

Benaberry Mon 08-Oct-12 17:29:37

Thanks Fergoose, Blueberry. Do I just contact them through the "send seller a message" function in the listing and say what you've said? Not had to dispute anything before!

MrsZoidberg Mon 08-Oct-12 17:57:15

Have you checked your Paypal account to make sure she hasn't already refunded some of the postage?

I had a buyer from the states who paid double the postage. I refunded one lot but didn't email her to tell her and she left me a snotty feedback and low stars. I was furious. Paypal say they email the buyer when you refund, but I have my doubts! I now always email the buyer when I do a refund.

fergoose Mon 08-Oct-12 17:57:40

yes contact the seller via the listing

fergoose Mon 08-Oct-12 18:12:38

also if you have 2 negs to leave - do so 8 days apart, they will count as 2 then - do them in the same week for the same seller they only count as 1.

tanfastic Mon 08-Oct-12 18:16:09

Do check Paypal first. Someone bought two items off me last week and paid straight away. I never contacted her but just have her a partial refund through Paypal.

tanfastic Mon 08-Oct-12 18:16:23

Gave

Benaberry Mon 08-Oct-12 20:26:33

Double checked PayPal - nothing received at all. Will contact the seller and see what happens, will hold off leaving feedback until I hear back from them (and bear in mind what you've said fergoose about leaving them 8 days apart).

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