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accidentally overcharged on postage - can I refund now or should I wait

(8 Posts)
tharsheblows Mon 01-Oct-12 16:58:20

I accidentally overcharged on postage - it was £3.65 rather than the £6.50 I had expected and I charged £5. Anyway, I'd like to let him know I'm going to refund but don't want to do it and then have something bad happen* and not be able to refund again if need be.

*I've never had to refund before but there's always a first time, I'm sure.

How should I do it?

fergoose Mon 01-Oct-12 17:00:31

I would refund now - it makes no real odds what happens next does it. What do you mean about something bad happen?

tharsheblows Mon 01-Oct-12 17:05:23

I just meant if I needed to refund him for whatever reason. I didn't know if I could refund twice if need be.

Thanks! smile

fergoose Mon 01-Oct-12 17:09:48

yes well you can partially refund now - it won't effect any refund you may make in the future.

Just click on the payment in Paypal, scroll down and then enter the refund amount.

tharsheblows Mon 01-Oct-12 17:28:27

Thanks! If you ever need something made far more complicated than it needs to be, just ask and I can help. wink

FannyFifer Mon 01-Oct-12 17:32:05

If you expected postage to be £6.50 why did you only charge £5.00?
Postage usually includes packaging so you don't really have to refund at all.

tharsheblows Mon 01-Oct-12 19:50:39

Oh I know, I just try to charge £3.50 if it's a £3.65 postage charge and £5 if it's a £6.50. That way I keep good postage stars (whoo! stars!) and people seem to bid a bit higher.

sarahtigh Wed 03-Oct-12 09:07:44

I have 4.9 postage stars and I charge postal costs plus 50p -£1 packing depending on soze and No. of items( i sell mostly ceramics)

if I overcharge I refund on return from PO with message

" hi X

A small refund as cost less than I thought to post kind regards ZZ"

i can see if you charged $5 and it cost 3.65 and it is not breakable it would look like overcharging so I would refund 80p

you are right people will bid higher if postal costs are reasoanble but I do not think many expect them to be less than cost

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