Sold item on 18th sept, paid on 19th. I posted it on 20/09 standard parcels.
The buyer advised me a few weeks back that it wasn't received and as per royal mails guidelines I asked if you could wait a little longer incase it was at parcel depot having been unable to deliver. I also suggested checking its not been left with a neighbour etc.
I have told her that according to RM timescales I can make a claim after 11/10 which is now...
Im fine about making a claim and refunding the buyer BUT do I refund her now or wait to see what RM say..? Will I get my money back.?
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do I issue a refund now for an item thats been lost in post.?
2 replies
Shhhh · 12/10/2011 14:29
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