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Return issue, do I open a case?

(3 Posts)
pickledparsnip Tue 04-Oct-11 22:55:58

Received a coat today that had the size label cut out and was much smaller than the size it was listed at. As well as this there were a few problems the seller hadn't listed. I have contacted her, told her the coat is not as described and I would like a refund. She has said no probs, send the coat back asap so that she can relist.

Do I need to open a case? I went to, but it mentioned contacting the buyer and trying to sort it with them first. Should I send the coat back and see what happens, open a case only if seller becomes difficult? I know I am entitled to refund of original postage costs but should she pay the return postage?

Sorry about all the questions! Thanks

pickledparsnip Tue 04-Oct-11 23:30:31


KatharineClifton Tue 04-Oct-11 23:59:13

Seller doesn't have to refund your postage fees, which is really unfair I think but hey ho. Make sure you send it signed for or seller can say they never received it.

You don't need to open a case. Seller can refund without you doing that. Obviously if she doesn't then you can open a case.

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