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Return issue!

(3 Posts)
Moodykat Tue 04-Oct-11 11:47:20

I bought 'those' Topshop boots and couldn't get my foot in one. Seller said to post back for refund and she would pay the postage as the boots must be faulty.
I sent them back recorded but emailed her saying I would accept a refund of £6.50 towards the cost as that is what she charged to post them out.
I had to chase her for 4 days for the refund and now she hasn't done the postage as he said she would, so it's now cost me £10 for a pair of boots I don't have! Do I just have to suck this up? It seems mad to be that much out of pocket when the item was faulty!
Thanks.

fergoose Tue 04-Oct-11 12:34:04

no you are entitled to a full refund of all of your original payment and the return costs too

KatharineClifton Wed 05-Oct-11 14:35:15

The seller agreed to return postage so you don't have to suck it up. Open a case.

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