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Cancelling transaction and refund help.

(5 Posts)
mygirllollipop Thu 22-Sep-11 20:33:34

Seller sent package recorded delivery which has been sent back to her undelivered. She agreed to refund buyer minus P&P costs. Seller has now opened cancellation request and said she'll refund after buyer has agreed to this.
Is this right? Will the buyer have any claim to a refund if the transaction in cancelled? Payment was by paypal if that helps.

fergoose Thu 22-Sep-11 20:43:36

no - the buyer is entitled to a full refund, not just a refund for the item.

Only after a full refund has been made should the seller start a cancellation to get their final fees back.

fergoose Thu 22-Sep-11 20:44:22

by the way - buyer can open not received claim for the item with paypal or eBay and will receive all their money back if the seller is being awkward.

mygirllollipop Fri 23-Sep-11 10:41:25

Thanks, would the buyer win the case though as the seller could provide tracking number for recorded delivery?

fergoose Fri 23-Sep-11 11:17:40

the tracking number doesn't prove delivery though does it, it will show returned? With proof of delivery the seller would win the case.

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