Hello. I sent an item and buyer should have had it by now (estimated delivery 12-14th Sept) according to ebay. It was a large parcel and I just took it to post office and sent it cheapest option as it was heavy (bathroom scales) and I had not charged much for p&p. I had stated this on ebay - that it would be economy delivery.
Obviously it wasnt sent for signature (recorded etc). I just have the proof of postage. What do I do if it doesnt turn up tomorrow? Buyer clearly is not happy and is talking about complaining and giving negative feedback if it isnt there early in the morning. In fact buyer is being really aggressive on emails and sent me 2 messages Wednesday - 4 yesterday and 3 so far today. I have replied politely to all of them but am dreading the number of emails tomorrow if it doesnt turn up.
What do I do next and when? The proof of postage has a number on it but is there anything I can do with this? Ring anybody at Royal Mail? I cant see them checking every late item. To be fair - I dont think it is that late - I wouldnt be making a fuss until next week sometime - but this buyer is clearly cross! Anybody with experience of this please. thanking you.
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sold item - sent item - buyer not received - now what happens?
14 replies
katiewins22 · 16/09/2011 17:39
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