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What happens to an ebay seller who doesn't send an item?

(3 Posts)
BlameItOnTheBogey Mon 12-Sep-11 19:44:33

I won something in July from a seller with 100% feedback. It never arrived. I emailed her three weeks after I won it to ask about it. She never replied. A week after my email, I raised a case which she never replied to. The case was eventually escalated and ebay found in my favour. I just wondered whether ebay takes any action against her? I also find the whole thing odd as she has loads of nothing but positive feedback. Any thoughts?

BlameItOnTheBogey Mon 12-Sep-11 19:45:41

Also meant to say that because of the case, I can't leave feedback for her. So if ebay doesn't take any action then she maintains her 100% record which seems a bit odd...

fergoose Mon 12-Sep-11 20:10:35

yes she would have had a strike after you raised and won the case

the reason you can't leave feedback is you are too late - the case has not stopped you from being able to leave it.

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