been using ebay for a few years with no issues - now this, i've no idea how to proceed
sold an item of furniture early august, collection only, buyer messaged few days after auction to say her car had broken down and she couldn't collect for a few weeks
asked her to pay for it via paypal, which she eventually did, and gave her all our details asking her to let us know when she would collect
never heard back from her despite sending another email, now today she's raised a case in paypal for non delivery! paypal are saying we should refund the money as she has obviously changed her mind, but then we are paying commission to them and ebay and she has totally wasted our time - is there nothing we can do about this?
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buyer raised paypal case for non-delivery of a collection only item HELP!
4 replies
mrsravelstein · 01/09/2011 12:27
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