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ebay help needed urgently please help me.

(23 Posts)
soverylucky Tue 30-Aug-11 12:07:04

Message withdrawn at poster's request.

aswellasyou Tue 30-Aug-11 12:13:58

Did the listing say 'Pick up only: Free' in the search result, but 'Collection in Person' in the listing? The buyer can't make you deliver it at all, let alone for free. I would tell them that they can either pay for delivery at cost price or do a mutual cancellation.

soverylucky Tue 30-Aug-11 12:17:06

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shuckleberryfinn Tue 30-Aug-11 12:19:08

no, you've written it in the listings. sod em.

An0therName Tue 30-Aug-11 12:20:42

you could suggest that they get a courier to pick it up if they want it

soverylucky Tue 30-Aug-11 12:22:54

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soverylucky Tue 30-Aug-11 12:23:22

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soverylucky Tue 30-Aug-11 12:26:38

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fergoose Tue 30-Aug-11 12:32:42

log into paypal.co.uk find their payment then click on it and hit refund

Did you select collection in person from the drop down list in postage? that should then not offer free delivery

fergoose Tue 30-Aug-11 12:34:24

oh and don't offer that the buyer arranges their own courier - this gives you no protection or tracking number should the buyer claim item not received.

soverylucky Tue 30-Aug-11 12:36:14

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queenebay Tue 30-Aug-11 12:36:31

Its your mistake to be honest. Whatever you write in your description is worthless if you havent selected the right option. Its like when people write-i will not be held responsible for items that get lost--well actually you are-means nothing.
The most you can do is refund, relsit and probably be hit with a big red neg.

soverylucky Tue 30-Aug-11 12:36:38

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fergoose Tue 30-Aug-11 12:40:23

yes refund instructions are above for you - I doubt the buyer will agree to cancel the transaction, so you will still have final value fees to pay too

This explains what you should have done with the listing

reviews.ebay.co.uk/How-to-select-No-Postage-Local-Pickup-Only-on-a-Listing_W0QQugidZ10000000004886601

soverylucky Tue 30-Aug-11 12:48:20

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fergoose Tue 30-Aug-11 12:51:29

no they can't ask for compensation. Just be businesslike in any reply to them and don't get embroiled in arguing via email, it will get you nowhere and will just upset you.

they will prob leave a negative, but it is only a red dot on a website, so don't worry about that. You can also leave a follow up to the neg saying 'item was for local collection only as too heavy to post' or something along those lines.

If you relist, make sure you set the listing up correctly as written on the link above.

fergoose Tue 30-Aug-11 12:53:07

oh and don't give up on eBay, it can be fab. If you need advice just ask, and if you want me to look at your listing then send me a PM.

soverylucky Tue 30-Aug-11 12:58:54

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fergoose Tue 30-Aug-11 13:17:42

welcome smile

soverylucky Tue 30-Aug-11 13:40:32

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fergoose Tue 30-Aug-11 13:46:21

you refunded their payment in full? if so then don't worry. As a seller you get charged a paypal fee for receiving payments, but if you refund the payment in full this fee is wiped out, and the buyer receives all of their money back.

soverylucky Tue 30-Aug-11 13:54:36

Message withdrawn at poster's request.

fergoose Tue 30-Aug-11 13:56:51

you are not a dimwit! - if you refunded in full then that is what they will receive.

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