Hiya, can I just check what to do if anyone can help please?
I sent something (not that valuable) on the 17th August by first class recorded. I hadn't had feedback yet so checked the tracking and it appears it's 'in the system' which according to customer service means it's missing.
The woman said I have to wait till the 3rd September to claim for loss. But that's hardly fair on my buyer. I've sent her the tracking number 9she's not been in touch yet) and apologised and said I will refund her in full if it doesn't turn up.
But when should I do this, and what if it DOES turn up after I've refunded her - obviously RM won't still pay up and she might not pay me again.
Do I really have to make her wait till September to get her refund?
Can I second Fergoose's comments. I have even received Specials without being asked to sign for them.
I have recently sent a letter recorded because I had to have proof it had arrived. I checked daily and sure enough, it was never signed for. So I claimed for a lost item and they sent me a book of stamps.