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Should i complain? item not as described? what would you do?

(9 Posts)
Marne Mon 15-Aug-11 19:39:08

Bought a boden top for dd2 on e-bay, item was desribed as 'used but clean', top arrived today and has a few stains down the front (but faint stains), i only payed £3.20, is it worth complaining?

I buy a lot off of e-bay but rarely get any problems. I also sell a lot of the dd's clothes on there and would not describe something as 'clean' that had stains down it.

whomovedmychocolate Mon 15-Aug-11 20:43:36

Well it's not clean, contact the seller and object - if they don't refund partially make a paypal claim.

fergoose Mon 15-Aug-11 21:02:00

it is against eBay rules to send out dirty items - they are meant to be freshly laundered

Marne Mon 15-Aug-11 21:19:49

Feroose- , i think it had been washed, just stained (looks like chocolate stains).

I have e-mailed the seller to say i'm disapointed with the condition. I would be happy with a parcial refund as its not worth sending back (paying return postage) and dd2 could wear it to play in in the garden.

CocktailQueen Mon 15-Aug-11 21:23:53

This has happened to em in the past and sellers have usually just refunded everything - it's betetr for them as it avoids possible negative feedback.

fergoose Mon 15-Aug-11 22:01:21

yes fair enough, but if the seller had mentioned the stains you wouldn't have bid as much as you did probably ?

I hope the seller is decent

I had a top last week that smelt so bad that even the dog sneezed at it - and my seller claimed it was freshly washed, it went straight into the bin, made me feel ill!

breatheslowly Tue 16-Aug-11 10:44:02

I had this with a boden top. The seller just refunded the whole thing and let me keep it. I think that the seller was trying it on selling it with stains and probably just sells lots of stuff like this but works on the basis that if only a small % of people complain they are still making money. Just ask for a refund.

Marne Tue 16-Aug-11 10:57:50

Thank you, i e-mailed the seller and they refunded me and let me keep the item, seller said their teenager had listed the items for her and forgot to put that there was a stain hmm, i am happy as i have my money back, i know its easily done to miss thing when you are listing and i have messed up a couple times smile.

whomovedmychocolate Tue 16-Aug-11 17:19:39

Glad it all worked out. smile

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