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What am I doing wrong?

(3 Posts)
frazzle26 Fri 05-Aug-11 08:21:02

I need to refund some money to a buyer. It's only £1.51 so luckily he's not harrassing me too badly. I've tried 3 times to transfer the money to my PP account but each time it says failed. There is enough money in my current account so what could I be doing wrong??

fergoose Fri 05-Aug-11 08:59:32

you are transferring money from your bank account to paypal first? This takes 4-5 days i think then you can process the refund to the buyer.

Other than that, no idea? Bank details are all correct?

roguepixie Fri 05-Aug-11 13:28:15

If you go into your paypal account (can access via Ebay) you can look at your recent transcations. Go to the transaction you want to refund - look across the line and it will say 'details'. Click on that and you should be able to issue a direct refund to the person (via your paypal account).

Hope this helps? Took to ages to work out how to do refunds smile.

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