A buyer of mine has sent "item not as described" email........can't believe this.....but that's another matter. I have to refund her and obviously she wants return postage. When I go to refund on paypal it won't allow me to add a greater amount than she paid me. How is this done oh wise ones?
Don't panic, I agree with all of the above - only after you have received the item refund her via paypal. You can only refund the amount she paid via the original transaction - this is the only way you should refund her, don't refund her as a payment
as for the return postage, that will have to be a separate payment - is up to you, don't be bullied and blackmailed, after all you could do everything she wants and still get negative feedback. And if she threatens neg then you can report her for feedback extortion too.
anyway either way don't refund a penny until you have the item
I am glad I am not the only one this is happening too! Had a really horrible buyer this week wh0 was vile complaining I had sent a dirty item which I had checked and cleaned before sending! Am waiting for her to send back the item then will refund. What do you guys put as feedback in such a case (sorry for hijack!)