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Do I have to refund postage?

(5 Posts)
Aworryingtrend Tue 05-Jul-11 09:33:35

I sold an item on Ebay which the buyer claims is not as described. To be honest I think they are being overly picky/fussy about it but in the interest of good relations I will allow her to return it as I know I can easily sell it again. However she is asking that I also refund her the cost of postage for her retuning it to me. Am I obliged to do this? I would like to say no but unsure how to word it in a non-confrontational way.

Any ideas?


aswellasyou Tue 05-Jul-11 09:52:40

You have to refund the amount she paid you por the item and postage but not the cost of return postage. These are standard distance selling regulations.

Aworryingtrend Tue 05-Jul-11 09:57:20

Thanks Aswellasyou, thats good to know re: distance selling regs.

faintpositive Tue 05-Jul-11 10:04:24

yup you have to refund the postage.

sorry sad

fergoose Tue 05-Jul-11 10:37:50

a good seller should refund the return postage costs if the item is not as described.

the buyer is entitled to a full refund of their original payment, item price and outward postage cost.

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