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Bought a lovely old frame but its arrived all smashed.

(4 Posts)
lordsugarslovechild Wed 08-Jun-11 16:20:31

What do I do? I have sent a message to the seller but no answer yet. Blinking typical!

blackeyeddog Wed 08-Jun-11 18:37:47

Did they pack it sufficiently well.

Duh Obviously not hmm <answers self>

The seller always takes ages to reply in this kind of situation (because they are crying). If no reply than you need to contact the resolution centre. Do you want to keep the frame? Then get a cost for replacing the glass and ask for a part refund perhaps.

If the whole thing is broken, make a pile of all the little bits , leave a big turd on the top and package the whole lot up and Return to Sender.


fergoose Wed 08-Jun-11 19:35:01

open a not as described case with ebay - select other for resolution and type in refund.

offer the seller photos if necessary

lordsugarslovechild Wed 08-Jun-11 19:47:31

It wasn't packed that well. The seller does frames all the time so they should know better. I reaaaally like the frame so maybe find out how much to replace the glass.
Boo. its so disappointing.

thanks for replies!

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