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I'm really confused, someone help me please!

(10 Posts)
saoirse86 Tue 07-Jun-11 10:30:06

So I sold an item and the buyer hadn't paid so opened an unpaid item case. They paid on the 4th day (so just before I could close and they'd get a strike) and sent me a message saying to post to this address in france.

I was a bit confused because I have my settings so that people without a UK address as their primary address can't bid as I don't post abroad. So I checked the paypal transaction and in the confirmed address it says

".
thank you for contacting me, this isn't the right adress
.
FRANCE, London
[UK postcode]
United Kingdom"

I replied saying I don't post abroad and it says so on the listing. I've asked her if she'll send me a UK address or if she wants me to cancel the transaction. It's been 2 days and she hasn't replied yet.

I thought that I might just send her a cancellation request as it seems she probably doesn't have a UK address, but I can't work out how to do it. The resolve a problem option isn't there. Is that because there's already been a case opened and closed? Or because she's paid? How do I do it? And do I need to refund the money through paypal first or will it happen automatically when she accepts the cancellation?

TIA

fergoose Tue 07-Jun-11 11:06:52

log into paypal - find her payment, click on it and hit refund

You will then need to cancel the transaction via ebay

saoirse86 Tue 07-Jun-11 11:52:49

So I need to refund it first? And then will the option to cancel the transaction appear somewhere?

fergoose Tue 07-Jun-11 12:12:42

yes refund it first through paypal. you will then need to log into ebay to cancel the transaction

pages.ebay.co.uk/help/sell/cancel-transaction-process.html

saoirse86 Tue 07-Jun-11 12:29:19

That hasn't worked. I've refunded the money but the option to cancel hasn't appeared. I followed your link and requested the cancellation but it says "You can't open this cancel transaction case. Our records indicate a case was closed for this transaction."

I suppose I'll just have to leave it at that. It's just so annoying that she's getting round the non-UK bidder thing using a UK postcode on PayPal but I don't get my fees back. angry

fergoose Tue 07-Jun-11 12:34:54

oh right seeing as you already have done a non payer case it won't let you open a different case and cancel it now.

Make sure you add her to your blocked bidder list.

aswellasyou Tue 07-Jun-11 12:43:04

fergoose, can I ask a related question? One buyer bought two items from me. She wasn't happy with one of them so she returned it and I refunded her. But because she paid for the two together, it's showing as a partial refund. How do I cancel one of the transactions to get my fees back? It's not helping that my computer's playing up and only showing pages in html!

saoirse86 Tue 07-Jun-11 12:46:56

Can't you use that link above with the item number?

aswellasyou Tue 07-Jun-11 12:47:01

I've worked it out!

aswellasyou Tue 07-Jun-11 12:49:53

It wasn't showing the item numbers because of the whole html thing (I think your child broke it!). I went into the item, clicked on 'resolve a problem' and it put the item number in for me.
When are you coming to pick me up? We're both ready to go for a change. Except that Imara's asleep and making cute noises.

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