Okay so a couple of weeks ago I sold a few items on ebay. Had around £3 left in account. Rest was sent to bank and had been spent. fine as planned.
Today I log onto my email and find 5 emails from 'paypal' that were all sent yesterday. They were titled 'notification of cancelled withdrawal', 2 daying 'temp hold pending investigation' and 2 'we're investigating'.
The 1st claimed that my account is negative by £816.81.
The 2nd & 3rd email says:
Recently, PayPal received a notification from a user regarding unauthorised access to his PayPal account. As a result, one of the payments credited to your PayPal account has been placed in a temporary hold while we investigate the claim. PayPal constantly monitors transactions for unauthorised use of accounts in order to maintain the safety of our users.
An unauthorised account activity claim was recently filed against the following transaction.
Buyer's name: his name Buyer's email: firstname.lastname@example.org Transaction ID: 5TH91944B6790445P
Transaction date: 30 May 2011 Transaction amount: 778.00 GBP Your transaction ID: 5D67451154942925H Case number: PP-001-331-112-545
We need additional information from you within the next 7 days. Please log in to your PayPal account and go to the Resolution Centre to see the details of this case. There, you can enter any information regarding this case that will help us fight the reversal on your behalf.
I have not sent any money and do not know the person named.
I know for a fact that 1. there is no money in the bank account linked to paypal. 2. It cannot become overdrawn.
What do I do?
I've logged onto paypal through a seperate window. This 'transactions' came up and said by balance is -£700+
I read something about a paypal scam recently on here so I've been careful not to do much.
OH and when I logged in it came up with a notice saying I'm approaching my £1,900 income limit for this year. Is this related?
is the number - if you log in to paypal in a new window then go to the help tab then click on security issue and the call us tab - they will give you a security code and details you will need for them to process your call quickly.
I couldn't find a security issue option so I 'asked louise' who gave me number and security code.
The call took about 15 minutes and i spoke to two very helpful ladies that said somebody has acessed my account and tried to withdraw £700 to his bank account, but no money has been taken from my account. Their fraud team are investigating it and will email me shortly, I am relieved.
Thank you so much again for helping me, was so worried.
I am so glad you have it sorted. Paypal are really on the ball at the moment. The froze my account when someone in South Korea tried to pay for a car on eBay with my account it took a phonecall to them and within days they had it sorted and my account safe and reactivated.