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What happens if your item goes missing?

(4 Posts)
MrsRyanReynolds Mon 30-May-11 18:49:05

Sent an item by Special Delivery Next Day on the 20th May - decided to track it tonight as not had any feedback from the buyer - it says it is not yet in their system!!!

It is worth around £150 - I know I can claim back from Royal Mail if it has gone missing, but I will need to refund the buyer. I will then be out of pocket because I will have neither the item nor the money!

Is it possible to claim for double the cost to reimburse both myself and the buyer?

HumperdinkFangboner Mon 30-May-11 18:53:17

you'll just refund the buyer their paypal money and then claim back £150 from Royal Mail for yourself.

MrsRyanReynolds Mon 30-May-11 20:05:16

Of course.

Sorry I am really not sure what is going on with my brain today - must be due to the immense anger I have towards Royal Mail angry grin

HumperdinkFangboner Thu 02-Jun-11 20:55:35


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