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Seller has proof of postage but item has not arrived...

(5 Posts)
corblimeymadam Sat 28-May-11 16:02:49

Message withdrawn at poster's request.

WhereTheWildThingsWere Sat 28-May-11 16:14:17

Seller need to give you a full refund including postage and then claim it back through the PO.

Lots of sellers say they cannot be held responsible for items lost in the post and will offer to send you the pop so you can claim.

This isn't the case the responsibility lies with them to get the item to you and if you file a dispute with PayPal they will always find in the buyers favour.

KenDoddsDadsDog Sat 28-May-11 16:22:06

It's the sellers responsibility. I think you have to wait a certain amount of time before eBay deem it "lost"

corblimeymadam Sat 28-May-11 17:11:46

Message withdrawn at poster's request.

sixlostmonkeys Sat 28-May-11 17:34:57

I'd ask them for a refund now and if they don't issue one open a dispute in a couple of days. It has been long enough.

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