I sold some kids dungarees. They are a fancy brand and are 'designer distressed' denim. Clearly shown in more than one photo.
Buyer complained when he received them about the 'worn' denim and asked for a refund.
I explained that I don't normally offer refunds and the distressed look was part of the design of the garment but as a goodwill gesture I would refund full amount minus postage costs if he sent it back.
He said no and opened a case with eBay telling them that I had tried to disguise the worn denim by sewing a patch on!? There are several badges sewn on the dungarees as part of the design, again clearly shown in the photos!
eBay have closed the case and refunded the buyer the full amount including postage (that I paid!) and he still has the dungarees! Is this right?
How will I get them back? I'm sure the buyer (who does not seem the most reasonable of people and has already threatened negative feedback) will not pay to send them back! Have I lost the money, the item and prob got neg feedback all at once through no fault of my own??
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Buyer has been refunded but not sent item back, is this right?
5 replies
Catsu · 26/05/2011 18:11
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