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Are Royal Caribbean usually so rubbish at customer service?

(5 Posts)
HairsprayQueen Tue 01-Mar-16 14:02:29

I started my query on the phone at the start of Feb but after being passed around the offices and being kept on hold for ages (which cost a fair bit on my phone bill) I was put through to someone utterly unhelpful so I then went to the online contact form- got a call back and the agent said he'd look into it and call after the weekend- he didn't.

Responded by email as I wanted the chain of emails to be easy to see- nothing. It's March now and I'm no further forward.

Am I unlucky or do they have form for being slow and unhelpful?

nmg85 Tue 01-Mar-16 15:18:27

What issue do you have? Are you a member of their loyalty programme if yes then you may be able to contact through them which can be quicker. The minimal dealings I have had have been okay.

expatinscotland Tue 01-Mar-16 15:19:47

I've found them very helpful.

HairsprayQueen Tue 01-Mar-16 17:38:55

We wanted to see if we could upgrade our room, I'm assuming the answer is no but it would have been nice to be told!

I have signed up to the loyalty scheme but it's our first cruise so I don't actually have any loyalty of that makes sense, I will have a look though, thanks.

nmg85 Tue 01-Mar-16 18:12:18

If you are based in the UK you usually need to pay the price of the upgraded cabin at the time you booked not the new price

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