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Ripped off by Pizza Express?

(12 Posts)
Middleoftheroad Wed 21-Sep-16 16:26:07

On sunday four of us used a 2 for 1 voucher (see image). We were given a few of these vouchers at a previous meal and also used one last time we went for 8 of us - the voucher doesnt specify a limit on people.

On Sunday I checked first with the waitress that voucher was okto use and she said yes.

I left the restaurant a few mins early to get the car. Hubby paid and was told he could use voucher only for 2 people. He was also charged for tap water. I had specifically asked for free tap water for dh and kids and i had coke. In short meal cost 10 more than calculated.

Emailed manager and hes calling me back. Am I in a strong position to complain?

OP’s posts: |
LIZS Wed 21-Sep-16 16:28:59

That voucher expired in August!

OdinsLoveChild Wed 21-Sep-16 16:35:13

I would never assume a voucher like that could be used for more than 1 couple. I'm sure it would say 'half price' if it could be applied to more than 1 couple. Saying 2 for 1 really is 2 meals for the price of 1 and not 8 meals for the price of 4. hmm

However, I do agree that tap water should be free and not charged extra but I'm happy to pay for it if they provide ice and lemon as they had to take the time to prepare the drinks which if they didn't charge you for then the staff would be working for free.

DerekSprechenZeDick Wed 21-Sep-16 16:39:26

Says 28th August

You are lucky they let you use it for 2 people

AndNowItsSeven Wed 21-Sep-16 16:41:47

I imagine it was an example voucher.

Middleoftheroad Wed 21-Sep-16 16:43:38

DOH! 😕Sorry thats an old one. Can assure you the one we used on Sun did say Sep (i checked). Maybe IABU looking at these replies and should leave it?

Tap water didn't have lemon etc. Think it was couple of quid. I'm just shocked as I thought tap water was free in restaurants (dc don't drink pop).

OP’s posts: |
Fluffycloudland77 Wed 21-Sep-16 17:57:31

I would email the CEO of pizza express & politely complain.

dementedpixie Wed 21-Sep-16 18:05:31

Did you just have 1 voucher? You should really have had 1 voucher for each couple to get the offer for all of you

Enidblyton1 Wed 21-Sep-16 18:07:47

I think you should definitely query the tap water. Pizza Express does not charge for tap water, so the person calculating the bill must have charged you for a different drink.
Given that the 2 for 1 vouchers didn't specify the number that could be used in one transaction and the member of staff also led you to believe that was ok, it is worth mentioning it very politely. I wouldn't 'complain' as such. Just mention that you were surprised that you couldn't use them - you were mislead by a staff member.
It's likely they will offer you money off your next meal.

YesILikeItToo Wed 21-Sep-16 18:10:04

If Odin's right, I'm amazed. It would never occur to me that this was a deal for pair of diners. If it says 3 for 2 on books in Waterstones I'd buy 6 and expect to pay for 4. This doesn't read any differently.

But, I probably wouldn't assume it applied to child meals - did they order from the main menu?

MovingOnUpMovingOnOut Wed 21-Sep-16 18:10:31

On the terms and conditions it's usually clear you need one voucher per couple. I don't use the paper ones but the ones on the app are the same. Did you read the back of the voucher?

I would assume the tap water was a mistake and politely query it.

dementedpixie Wed 21-Sep-16 18:10:32

Do they serve alcohol? If so they should provide free tap water although they can charge for a glass to get around that

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