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talking to utility companies

(7 Posts)
superbagpuss Tue 02-Jul-13 08:05:45


for the loast few years we have been over paying for gas, electricty and BT (built up a small debt on that one but now cleared). Each year they return the overspend - DD comes to more than annual bill - but now I could really do with having the amount of my DD reduced.

Everytime I have mentioned this before they have fobbed me off saying they cannot do that as our spending may increase.

Howevere we have a credit balanmce on each account and need the money.

Anyone know what I can say to make them realise that we could do with reducing the DD to a sensible level without having an account in arrears?


Rockchick1984 Tue 02-Jul-13 09:24:34

Just insist on having it lowered - threatening to cancel the direct debit and pay by bank transfer worked for my dad when he was in the same situation!

specialsubject Tue 02-Jul-13 15:20:07

yes, insist. Direct debits should be adjusted to reflect what you actually use. If the first person refuses, demand to speak to the next person up.

superbagpuss Tue 02-Jul-13 15:44:46


gas and electric fine, managed to get both reduced and a little bit of cash back

now for BT sad

specialsubject Tue 02-Jul-13 16:17:05

brilliant. Take no prisoners! (also to check that you are paying your BT Line rental on the line rental saver, knocks off about £40 a year)

superbagpuss Tue 02-Jul-13 17:12:20

BT very nice too

wish I had been more assertive and done it months ago

Fluffycloudland77 Tue 02-Jul-13 19:11:32

Try not to think about it, it's better than just hanging over the cash every month forever.

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