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Tesco ''customer service''

(10 Posts)
hollyisalovelyname Wed 21-Dec-16 16:41:13

Please explain to me Tesco why your customer service desk shuts before 9 pm despite your store not closing til midnight.
Are those people who shop after 8.55 pm not customers???

FancyPuffin Wed 21-Dec-16 16:51:58

This is Mumsnet I don't think Tesco will be monitoring the forum confused

ThoraGruntwhistle Wed 21-Dec-16 17:04:53

Try tweeting them or asking on their FB page.

hollyisalovelyname Thu 22-Dec-16 08:36:23

FancyPuffin perhaps a senior member of the Tesco management team is a Mumsnetter !!!

CommonSenseIsNotAllThatCommon Tue 03-Jan-17 15:09:23

holly I don't work for tesco but do work for a supermarket. Its more than likely to do with work contracts and nightshift working. If you have a query you can ask for a member of management who would be able to assist you.

hollyisalovelyname Wed 04-Jan-17 15:35:05

Thank you.

hollyisalovelyname Mon 09-Jan-17 19:26:27

Actually Tesco customer service is an oxymoron.

FeckinCrutches Mon 09-Jan-17 19:29:27

Tweet them, they answer pretty quickly. I'm sure management would be able to answer your question though?

MrsGB2015 Mon 09-Jan-17 19:30:50

I've always had really good customer service from tesco, a lot better than the likes of waitrose!

hollyisalovelyname Sun 15-Jan-17 11:30:46

Tesco Ireland is I think, a whole different ball game.sad

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