Daughter downloaded the app

[Pissedoff1234]

My 16 year old daughter has just downloaded the app. The first time she opened it, it said she had to self isolate.

She hasn't been out of the house since Wednesday. I'm very confused. I've had the app for ages and it's never notified me about anything and when I open it, it just says that it is active and scanning.

[dementedpixie]

How long did it say she had to isolate for?

[MadameMinimes]

Has she told the app that she has symptoms?

[dementedpixie]

I think OP means it says she has to isolate due to contact with someone else. How many days does it say?

[PurpleDaisies]

That sounds like a bug. How could the app have been doing contact tracing when she didn’t have it?

[PrivateD00r]

Are you sure she isn't just showing you a screenshot of someone else's notification

[Pissedoff1234]

No, this is saying she has been in contact, app says isolate for 10 days. It's definitely hers as she is devastated she might not be able to go to college as she has an exam after new year so she really needs to be in.

[PotteringAlong]

If the app is saying self isolate then I think she has to do just that.

[PrivateD00r]

Aw I was only joking! Given that it so obviously a blip, tell her to delete the bloody app. It is clearly useless!

[Lazypuppy]

I would ignore, she has only just downloaded it.

[Lancelottie]

I don’t think she legally has to isolate and I also can’t see how her app can possibly know she’s been in contact before it was installed. Sounds like a bug - but when you say ‘just downloaded it’ do you mean a few minutes ago or a few days ago and this is this first time she’s looked at it?

[mummabubs]

Hmm tricky, logic dictates that this sounds like it can't be a legitimate alert. If I received a notification to self isolate I would definitely follow it but my faith in it was shaken when O realised that I've regularly taken my phone onto the hospital ward that I work on where we've had confirmed cases, I forgot to ever turn the tracking off and yet I've never had an alert so I'm not sure how much I trust the reliability...

[gamerchick]

Tell her to delete it. That ruddy thing isn't valid anyway. I've turned the contact thing off.

[PurpleDaisies]

Just to confirm, she has downloaded it this evening and has been immediately notified.

This seems impossible. If she didn’t have the app, it couldn’t have been near to any other app users phones.

I would ignore it.

[MadameMinimes]

10 days is the isolation time for symptoms. The isolation time for contact is 14 days. If she’s only just downloaded the app and it wasn’t on her phone when she was last out then it can’t be picking up a contact from 4 days ago and it must be a glitch.
Are you sure the app hasn’t been on her phone since before Wednesday? That would match the length of the isolation, if the contact was 4 days ago then she’s got 10 days left. If the app was installed when she was out of the house on Wednesday then she needs to isolate. It’s telling her that she was a close contact of a positive case on Wednesday.

[Pissedoff1234]

She literally did it tonight. She didn't realise she needed to download it until today when we had a conversation about it.

[PurpleDaisies]

Here is some information about how the app works which hopefully will show you this notification must be erroneous.

www.covid19.nhs.uk/pdf/introducing-the-app-wales.pdf

[WitchesBritchesPumpkinPants]

It cannot have picked up contact before she downloaded it, it's just not possible, it's faulty in some way. I'd delete it. Then reload it if she really feels the need. But she does NOT need to isolate.

[Rosehip10]

Has she pressed she has symptoms button in the app while exploring it - this would give you a 10 day isolation

[Pissedoff1234]

Just to confirm, I never told her to download it but we were chatting about it and she said, should I have it. I just said that she was old enough and that was the end of the conversation and she disappeared upstairs. She came down a bit later to say that she'd downloaded it and showed me the isolate screen.

[SonjaMorgan]

I would delete the app and ignore in this case. Best of luck to your DD for her exam.

[WhySoSensitive]

Mine froze for four days and wouldn’t even open. It’s not being the most helpful of apps I have to say.

[Pissedoff1234]

It says the app talks to your phone which logs exposure. Could it have been logging the info before the app is installed.

[PurpleDaisies]

Could it have been logging the info before the app is installed.

No. It isn’t possible.

It only interacts app to app.

[myhobbyisouting]

Hmm, I'd be suspicious.

If you enter symptoms into the app it gives you a 10 day isolation notice. You then update that when you get your test.

You absolutely sure she's "devastated" at having to isolate?

[Grobagsforever]

It's very obviously a bug in that shameful app, wrongly badged as NHS APP but in fact made by SERCO.

Ignore and delete the app.