Hello all, I'm not sure what to do about this issue and thought I'd ask the MN collective for a yes or no.
I tested positive for Covid and received the test results Wednesday night. DD was already at her dads for a few days so I'm on my own.
Thursday I emailed my GP for my usual 2 monthly repeat prescription ( That is how they currently ask patients to request them ) I asked for everything on my repeat and requested it be sent to my usual local pharmacy. I also told them I had Covid and wouldn't be able to collect the prescription.
On Friday I called the pharmacy who had received the prescription that morning, they couldn't get it delivered to me until Monday morning, fair enough. I was due to run out of meds on Saturday But could cope for one day.
This morning my prescription was delivered, half the meds were missing including the ones i really needed after a day off them.
I called my GP Surgery and was told by a receptionist that the missing meds needed to be re authorised by the GP before I could have them, (This surprised me as the surgery had called me 10 days previously to conduct a medications review) but she said they would rush them through and she would call the pharmacy to let them know the situation and make sure they could deliver to me this afternoon. All good.
By 4pm nothing had arrived so
I called the pharmacy, they checked and a prescription had been sent through 25 mins earlier and a second came through as I was talking to them. They said the earliest they could deliver was Wednesday and why couldn't I just I collect it tomorrow.
So I went through the whole story with them and of course nobody from the GP surgery had told them anything!
In the end the very nice lady I spoke to said she would drop them to my front door herself tomorrow before starting work, which was extremely kind of her In the circumstances.
Now I know my GP surgery will be very busy at the moment, but how difficult çan It be to 1 - send out a full prescription when I've requested it correctly and it's a usual repeat nothing out of the ordinary and 2 - once they've been informed of their mistake ( politely I might add ) and they tell me how they're going to put it right. to actually do that and put it right?
I am now 2 and a half days without the meds I do need and the poor pharmacy assistant probably felt obliged to go out of her way to help
I honestly don't want to make life difficult for anyone at the GP surgery but that's bloody awful service from them.
Should I make a complaint?
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Should I make a complaint?
31 replies
IndieTara · 16/11/2020 17:03
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