KLM and Center parcs Netherlands

[Hannah2199]

Has anyone had any luck getting a refund with either of these companies please?

Any tips please?

Really dont want to accept a voucher as for personal reasons we wont be able to go next year - plus assume prices will rise.

Thanks in advance

[banjaxxed]

We have had an email implying we are getting money back but I thought it was going to be a voucher code (which we are happy with)

Not got either yet - I was told when I called to cancel I could have a code (4 weeks ago) then we got the email last week.

[SellFridges]

I have had to claim via my credit card for Center Parcs Europe. They would not shift and my argument is that we booked a holiday for a specific date, not for next year when we do not know what circumstances we will be living in.

I am lucky enough to have travel insurance that would cover it eventually though they require me to try with the provider and credit card first.

[banjaxxed]

From Centerparcs, that is. Can't comment on KLM

[Mirrorxx]

I’ve only got a voucher down klm. Not very happy as it’s a few thousand

[Hannah2199]

Ah thanks that's good to know that I'd be wasting my time continuing to chase center parcs.

Such a shame. These companies should be doing more to contact and help customers.

Any advice on klm? Thanks

[banjaxxed]

I have tried to speak to someone but the phone is never answered and there doesn't appear to be a live chat

I will try them again - we want to book and it's cheaper but I want to know if I can have a voucher or the money will be refunded to the credit card!!

Not bothered either way just want to know

[thetigerthatcamefortea]

So we are meant to be going to centre Parcs Netherlands this coming weekend. I got an email on Monday saying I would get a voucher. I don't want a voucher either. But no sign of it yet. However a 2nd email came an hour after that which implied I would get a refund. So god knows.
We were also travelling via the channel tunnel which is also proving to be a nightmare because it's still running they don't need to give us a refund.
I'm hoping our insurance will cover but I haven't tried yet

[banjaxxed]

Eurotunnel were very helpful - they told me they would issue a code, that I have to make a new booking in the next year. That doesn't mean I have to travel
In the next year as long as the Booking is made by 1 year from now

[banjaxxed]

@thetigerthatcamefortea does your email talk of overpayment (which is the amount you paid) and bank transfer?

[goldenshoe]

I got a voucher from KLM. Not very happy but apparently it's refundable after 12 months if it doesn't get used. We'll see.

[Hannah2199]

Thank you, nightmare! I'd rather just have the money back

[Hannah2199]

How are people getting hold of klm? I am on hold for 40 plus minutes then they cut you off. Its impossible to speak to anyone (how convenient for them!!)

[Mirrorxx]

@Hannah2199 I contacted them via twitter and WhatsApp. I had the same issue on the phone as you

[Hannah2199]

Thanks I've tried WhatsApp and messenger but am only getting a generic response.