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Covid

Waitrose limited selection for shielding customers

22 replies

Egghead68 · 16/04/2020 19:43

I’ve finally managed to get a shielding Waitrose delivery slot but it says they are offering a “restricted range”.

This includes - no cheese of any kind, no yoghurts except alpro, virtually no cakes except gluten free, no pizzas, no read meals, no white wine, only one type of red wine.

And yet, if you search for these products outside the “vulnerable booking slots” they have plenty.

IABU to find this extremely discriminatory?

(and yes I know it is a first world problem etc. but it still pisses me off).

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Astoatora54 · 16/04/2020 19:45

That's really strange.

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Astoatora54 · 16/04/2020 19:45

Maybe it comes from a different depot so there are different items available?

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baggies · 16/04/2020 19:47

Waitrose seems to be the only supermarket slot I can get for my 88 year old dad and stepmum and then it's only click and collect but safer and less time consuming for me. No restrictions at all and plenty of different wine! Are you able to book one of theses slots and collect for them?

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Egghead68 · 16/04/2020 19:49

It’s for me as I am shielding. I can’t collect.

The restricted range for vulnerable people might not be nationwide but it certainly seems to apply where I am.

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Lumene · 16/04/2020 19:50

Waitrose have made it quite clear what their priorities are.

Lots of well off, high spending long term customers over 70 seem to have access to the full range.

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Egghead68 · 16/04/2020 19:53

I’m a very well-off high-spending younger person but because I’m shielding it seems they have no interest in keeping me happy...

Yes my 70-something parents have no restrictions, although they do live in a different area.

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blossomwilloughby · 16/04/2020 19:56

You haven't somehow clicked on some restricted diet/allergy button, have you?

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eddiemairswife · 16/04/2020 20:08

I fit that category, apart from well-off. I would say I'm comfortably off, and Waitrose are coming tomorrow. We had some very lean years when all the children (4) were young, so I don't feel guilty about not having to count the pennies now.

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ikeairgin · 16/04/2020 20:08

*You haven't somehow clicked on some restricted diet/allergy button, have you?"

That - I'm a picker at Waitrose and there are no limited ranges afaik

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Egghead68 · 16/04/2020 20:26

You haven't somehow clicked on some restricted diet/allergy button, have you?

I don’t think so but it is worth checking. Thank you.

@ikeairgin do you work in London? It might be just in my region.

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Egghead68 · 16/04/2020 20:29

I just checked and I definitely haven’t checked any restricted diet option.

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Astoatora54 · 16/04/2020 20:35

It does sound like you are inside the healthy eating section! Are you on a computer or phone? Are you are sure you are not in a subsection of the website e.g.
Home - Groceries - Health, Free From & Specialist Eating

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Egghead68 · 16/04/2020 21:40

No I checked again. I get this sort of message:

Waitrose limited selection for shielding customers
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FlamingoAndJohn · 16/04/2020 21:43

Have you selected a large store? For example in my town we have a big store and a little one.

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Egghead68 · 16/04/2020 21:47

Yes the flagship store.

For comparison, here’s the top of the desserts selection if I don’t log on as a shielded customer.

Waitrose limited selection for shielding customers
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Egghead68 · 16/04/2020 22:01

Oh - the picture seems to have been deleted. Anyhow it showed lots of desserts (including “freefrom” desserts).

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Tulipstulips · 16/04/2020 22:06

When I could still get a Tesco slot, I noticed that the selection was more restricted when I logged in, than when I searched without logging in, I assumed it was because my local store didn’t have everything in stock, but stores local to other people would have other things in stock. Are you sure it’s not just that your local Waitrose doesn’t have much available? Is there anyone else who lives near to you, who isnt shielding and could log in and check?

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disorganisedsecretsquirrel · 16/04/2020 22:14

I am in the shielding group and have been offered slots with Tesco, Asda, and Morrison's.. no restrictions. I would change supplier ..

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Egghead68 · 16/04/2020 22:54

@Tulipstulips you might be right.

@disorganisedsecretsquirrel - yes I am also with Tesco’s and they have been great. Super-helpful delivery people and a good selection.

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Egghead68 · 17/04/2020 06:20

I don’t know what was going on but it’s all back to normal this morning. I’ve managed to order both pizza and cheese (and macarons, ice-cream, chocolate...) so all good.

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FlamingoAndJohn · 17/04/2020 07:34

Yay for pizza and cheese!
I’m guessing it was a bug rather than a deliberate choice.

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Egghead68 · 19/04/2020 12:34

Yes I think so - thank goodness!

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