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TUI - part refund

(13 Posts)
chocolatesaltyballs22 Fri 03-Apr-20 13:33:13

Hi all, I rearranged my Easter holiday with TUI for a later date but they owe me a partial refund as the holiday I booked was cheaper. It's a few hundred quid and I could do with the cash. Has anyone managed to get a refund from them? When I asked when I would get my money credited back the advisor was very vague...don't want them sitting on it and offering vouchers when it wouldn't be enough to book another holiday.

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FeedMeSantiago Fri 03-Apr-20 14:24:41

DH and I were meant to be on Honeymoon with TUI right now but the holiday was cancelled.

I requested a full refund 2 weeks ago and am still waiting. They said it may take up to 14 working days.

Not sure what the position is on partial refunds, but would have thought you would be entitled to receive the difference back. When did you last speak to them?

chocolatesaltyballs22 Fri 03-Apr-20 14:27:30

I spoke to them on Monday and they just said 'we're reviewing our refund policy at the moment' and was a bit vague. Wish I'd pushed it at the time but given I've rebooked I would expect the difference back. The invoice for my new holiday just says that I've made an over-payment. (Sorry your honeymoon was cancelled, hope you make up for it).

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chocolatesaltyballs22 Mon 13-Apr-20 11:13:33

Just bumping this to see if anyone has managed to get money back from TUI yet? Still waiting here...

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PumpkinP Mon 13-Apr-20 13:25:37

Can I ask what date you changed it to? I have a holiday booked with them as well

The80sweregreat Mon 13-Apr-20 13:39:54

Heard nothing / was meant to go last Tuesday till tomorrow!
I could do with the money at the moment.

Hippywannabe Mon 13-Apr-20 13:45:16

Have a look at their fb page. People are waiting for refunds from early March.

chocolatesaltyballs22 Mon 13-Apr-20 13:54:27

@PumpkinP I changed it to very end of August/first week of Sept. Might be a bit optimistic but it was a holiday just for me and my 16 year old and she's doing A levels next year, so couldn't really rearrange for 2021. They let me change the destination too.

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PumpkinP Mon 13-Apr-20 13:56:53

Oh that’s good to hear, we are booked for 13th sept and it’s the first time taking my children on holiday so really feeling down about it. I’ve only paid the deposit so really don’t know what to do about the next payment due next month.

LittleFishSwim Mon 13-Apr-20 13:58:20

Waiting for a refund requested 14th March...

chocolatesaltyballs22 Mon 13-Apr-20 14:01:58

Just read the FB comments, it does feel like they're just sitting on everyone's money when people like Jet2 have given immediate refunds. I was trying to do the right thing by rearranging rather than cancelling, but now feel like they might force me to take an amount in vouchers which isn't going to be enough to pay for a holiday and will effectively force me to book another holiday with them to recoup my money! The staff lie when you phone them, they clearly have no intention of refunding at the minute.

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InterviewTerminated Fri 24-Apr-20 22:09:44

I rang Tui midweek (on my departure date) on the number they tell you to call once you have received a refund credit note. It took an hour to get through, but despite not having a credit note, a full refund was given and the money has been paid back onto my payment card today.

chocolatesaltyballs22 Mon 27-Apr-20 10:19:56

Just seen the latest post on this. You were lucky you got through! I've been trying this morning and it doesn't even give the option to hold.

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