Talk

Advanced search

Anyone used the EmBIO Medical Center in Athens?

(6 Posts)
MumsKnitter Mon 08-Jun-15 18:50:51

I am thinking about using the EmBIO Medical Center in Athens to try aand conceive using donated embryos. Has anyone any experience of using them? They contacted me today to say that they could me, but were cagey on the pricing - someone will be in touch shortly! Hmmm. Any stories to tell? Good or bad. Thanks.

MumsKnitter Mon 08-Jun-15 18:51:43

*that they could help me

MiaS21 Fri 23-Dec-16 08:16:11

Unsatisfactory Level of Care and High Costs

I received IVF treatment at this clinic with an egg donor programme which failed. Overall, I was highly dissatisfied with the level of professionalism and care provided.

Unlike other clinics, Embio does not carry out `mock transfers' believed by many specialists to significantly increase pregnancy rates. My experience involved a highly painful procedure which was likely to cause considerable uterus trauma.

The clinic also does not check patients' progesterone levels crucial for implantation. Also, despite using a young egg donor, only three eggs were fertilised to embryo stage, with no viable embryos to freeze and use for a further attempt. There was no consultation provided either, as provided by most clinics, of the quality or grading of the embryos. transferred.

There was a huge amount of patients being treated at the same time which meant that the waiting/recovery room was filled to capacity. This did not reflect the significance of the treatment received and the expense; it felt more like a `cattle market’ than a private healthcare clinic.

Finally, the cost of treatment at this clinic is approximately double the standard costs charged by the majority of clinics outside of the UK.

MiaS21 Sat 01-Apr-17 11:23:15

Hello I would avoid this clinic at all costs.

Following my experience of IVF treatment at Embio Clinic I have significant concerns about the practices carried out by this organisation and the quality of services provided.

These are as follows:

•The clinic does not adhere to government regulations and laws concerning IVF treatment.

i.Although I was 55 years at the time the treatment was carried out the clinic did not carry out a medical assessment. They also did not require a doctor’s medical certificate stating my fitness for pregnancy. I understand the legal age limit is 50.

ii.Three embryos were transferred and I understand the limit in Greece is two embryos.

•The clinic charged excessively over the advertised costs. I was charged 8,800 euros for a treatment involving one embryo transfer using the egg donor programme instead of the 4,300 – 4,800 euros advertised on the clinic’s website. This high cost of treatment meant that I was unable to afford a second attempt.

•The clinic falsely advertises a proficient sperm donor programme. However, I was only offered three options of donors: African; Greek; or Danish. No further details of these donor’s profiles were provided.

Due to this insufficient choice I was advised to use an alternative sperm donor bank based in Norway whereby I had to pay a further 1,200 euros for the sperm and transportation. The clinic then, however, charged me an additional 500 euros for using a sperm donor even though I did not use this service.

•The clinic does not follow professional protocol procedures:

i.My embryo transfer, which was advised to be painless, was excruciating; so much so that my legs shot out of the stirrup rests. This pain suggests that my uterus was significantly disturbed and so causing uterine contractions that would expel the embryos.

As a precautionary measure many gynaecologists carry out examinations of the patient’s uterine canal or `mock’ transfers prior to `actual’ transfers. These assessments reveal the angle of the uterine canal as well as any obstructions caused by fibroids. Hence the doctor is able to decide on the most effective transfer technique to use, including the type of catheter – soft or hard, in carrying out the procedure.

(Also, whilst Dr. Paraschos left the operating room for the embryos the assistant nurse spent the time on her mobile phone.)

ii.The clinic also failed to carry out a progesterone level test; this hormone is essential for implantation for which there is a short `window of opportunity’ and can be supplemented if seen to be insufficient. And, even when I informed the clinic that, unknowingly, I had taken too low a dose they did not prescribe a supplement.

iii.I was not advised of the grading or quality of the embryos transferred as provided by most IVF clinics along with images.

iv.There were no viable embryos to freeze despite me having a young, healthy egg donor, as selected by Embio. This disappointing outcome seriously affected my opportunity as the costs of having a second attempt using frozen embryos are considerably less.

•The clinic fails to provide an acceptable level of patient care

v.The clinic was inadequately resourced with significant delays to appointments. Dr. Paraschos schedule leaving him little time to consult with patients prior to and post transfer. Hence, I received inadequate advice or information on my treatment overall.
The small waiting/recovery room was packed out, with there not being enough beds for all of the patients – some having to wait in a side room or sit on stools. Many patients were in an anesthetised state with staff attempting to bring them around. Whilst many other patients appeared to be egg donors with whom a male member of staff continually came in and out of the room talking and joking (in Greek).

This experience showed the clinic’s lack of care and consideration towards their patients at this very emotional and traumatic time; to me the experience felt more like being in a `cattle market’ serving the financial interests of the clinic only. (Patients’ were not even offered a drink, so much as a glass of water, in this time).

Note
The experience of IVF is an emotional and physical rollercoaster and I found the experience and outcome quite devastating. It’s important for patients to choose a clinic with a caring and professional approach and, unfortunately in my experience, the standards were far below acceptable.

I have contacted Dr Paraschos and received a highly arrogant and unprofessional response as evidenced in the email below of 23 March 2017:

DEAR MARIA

YOU HAVE BEEN VERY RUDE TO US
EMBIO IS ONE OF THE VERY FEW CLINICS IN GREECE THAT DO HAVE ISO AND LICENSE FOR WHAT WE PERFORM
WE HAVE THOUSANDS OF HAPPY LADIES AND MANY MANY PREGNANCIES TREATED WITH US
YOU CAN FIND YOUR WAY IF YOU WISH AND ESCALATE YOU COMPLAINTS TO FORMAL CHANNELS
I TAKE IT AS AS A THREAT AND I WISH YOU GOOD LUCK
NO FURTHER COMMUNICATION WILL FOLLOW
ALL THE BEST

Hence, in refusing to provide details of the ISO certification body I am unable to escalate a complaint further.

Furthermore, I have discovered that the clinic is falsely advertising its achievement of the award `Best IVF Clinic of the Year’ as awarded by the International Medical Travel Journal. I have received this confirmation by Keith Pollard the Managing Editor of the journal as follows:

Maria
Thank you for drawing our attention to this.
We have noted that the EmBIO web site contains the following statement.
I can confirm that EmBIO DID NOT receive this award. They did submit an entry for the Award.
We are therefore contacting EmBIO to ask them to amend or remove the statement.
Keith Pollard
Managing Editor | International Medical Travel Journal TM

MiaS21 Wed 26-Apr-17 18:26:49

I would absolutely advise anyone from using Embio Medical Centre.

Following my experience of IVF treatment there I have significant concerns about the practices carried out by this organisation and the quality of services provided.

The clinic charged excessively over the advertised costs. I was charged 8,800 euros for a treatment involving one embryo transfer using the egg donor programme instead of the 4,300 – 4,800 euros advertised on the clinic’s website. This high cost of treatment meant that I was unable to afford a second attempt.

The clinic advertises having an excellent sperm donor programme when it is very insufficient. I was only offered three options of donors: African; Greek; or Danish. No further details of these donor’s profiles were provided.

Due to this insufficient choice I was advised to use an alternative sperm donor bank based in Norway whereby I had to pay a further 1,200 euros for the sperm and transportation. The clinic then, however, charged me an additional 500 euros for using a sperm donor even though I did not use this service.

The clinic does not follow professional protocol procedures:

My embryo transfer, which was advised to be painless, was excruciating; so much so that my legs shot out of the stirrup rests. This pain suggests that my uterus was significantly disturbed and so causing uterine contractions that would expel the embryos. Many IVF clinics provide `mock transfers' to patients to avoid difficult actual transfers.

(Also, whilst Dr. Paraschos left the operating room for the embryos the assistant nurse spent the time on her mobile phone.)

The clinic also failed to carry out a progesterone level test; this hormone is essential for implantation for which there is a short `window of opportunity’ and can be supplemented if seen to be insufficient. And, even when I informed the clinic that, unknowingly, I had taken too low a dose, I was not prescribed a supplement.

I was not advised of the grading or quality of the embryos transferred as provided by most IVF clinics along with images.

here were no viable embryos to freeze despite me having a young, healthy egg donor, as selected by Embio. This disappointing outcome seriously affected my opportunity as the costs of having a second attempt using frozen embryos are considerably less.

The clinic fails generally to provide an acceptable level of patient care. On the day of my transfer the clinic was inadequately resourced with significant delays to appointments. Dr. Paraschos schedule leaving him little time to consult with patients prior to and post transfer. Hence, I received inadequate advice or information on my treatment overall.

The small waiting/recovery room was packed out, with there not being enough beds for all of the patients – some having to wait in a side room or sit on stools. Many patients were in an anesthetised state with staff attempting to bring them around. Whilst many other patients appeared to be egg donors with whom a male member of staff continually came in and out of the room talking and joking (in Greek).

This experience showed the clinic’s lack of care and consideration towards their patients at this very emotional and traumatic time; to me the experience felt more like being in a `cattle market’ serving the financial interests of the clinic only. (Patients’ were not even offered a drink, so much as a glass of water, in this time).

The clinic states it has ISO status though it does not appear to have a quality management system in place as it should have to deal with patients' complaints. If a patient complains directly to the medical health provider and is not happy with their response they should then escalate the complaint to their certification body. However, Embio Clinic, refused to provide me with details of who this company is and so preventing me from taking the matter further.
Dr Paraschos replied to my request with the following: my concerns as follows in the email below of 23 March 2017:
DEAR MARIA
YOU HAVE BEEN VERY RUDE TO US
EMBIO IS ONE OF THE VERY FEW CLINICS IN GREECE THAT DO HAVE ISO AND LICENSE FOR WHAT WE PERFORM
WE HAVE THOUSANDS OF HAPPY LADIES AND MANY MANY PREGNANCIES TREATED WITH US
YOU CAN FIND YOUR WAY IF YOU WISH AND ESCALATE YOU COMPLAINTS TO FORMAL CHANNELS
I TAKE IT AS AS A THREAT AND I WISH YOU GOOD LUCK
NO FURTHER COMMUNICATION WILL FOLLOW
ALL THE BEST

Hence, in refusing to provide details of the ISO certification body I am unable to escalate my complaint further.

Embio also falsely advertises that it won `Best IVF Clinic of the Year’
awarded by the International Medical Travel Journal. I have received this confirmation by Keith Pollard the Managing Editor of the journal as follows:
Maria
Thank you for drawing our attention to this.
We have noted that the EmBIO web site contains the following statement. I can confirm that EmBIO DID NOT receive this award. They did submit an entry for the Award. We are therefore contacting EmBIO to ask them to amend or remove the statement.

Keith Pollard
Managing Editor | International Medical Travel Journal TM

MiaS21 Fri 19-May-17 18:09:58

Hello

I would avoid Embio Clinic as I my experience there was highly unprofessional. The actual transfer carried out by Dr Paraschos was shambolic, I experienced so much pain that my legs shot off the stirrups. The nurse assisting spent the time in surgery on her mobile phone. The recovery room was packed out with not enough beds for patients. It felt more like a cattle market.

Embio use false advertising to tempt customers. I was charged over 3,500 euros than the advertised costs.

They also advertise on their homepage that they won the award `Best International Clinic of the Year'. This is totally untrue! The organisers of the award confirmed to me that they did not.

They also state that they are ISO accredited. This should reassure patients that they are in good hands and should they be dissatisfied with the treatment received they can escalate a complaint further. However Dr Paraschos' response to my complaint was unbelievably arrogant. And, he refused to communicate with me further. He also refused to provide me with details of the ISO certification body that Embio is governed by. Therefore I am unable to escalate my complaint further.

It is a clinic, in my opinion, who only care about their own financial gain. And, once they have patients' money, they have no interest in patient care or satisfaction.

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now