4-5 weeks ago ds had an appointment at the opthamology outpatients dept at our local hospital. He was told he needed minor surgery on both eyes to remove cysts on his eyelids.
I was told he would get an appointment within a couple of weeks, but haven't heard anything from them since. I don't have a phone number to ring or a ref no or anything. So how do I contact someone to get it sorted out?
If you can't get any where yourself ring the PALS (patient advice and liaison service) for your hospital - you should be able to find this by googling assomeone else as said. They will do the chasing for you.
rang the switchboard, they put me through to the right dept, then the phone was ringing for 10 mins. It kept being picked up and I could hear someone there, but then would just go back to ringing. Then someone picked it up, said for gods sake and put me on hold with the holding music. I waited for 5 more mins then hung up.
If it is any consolation the phone probably wasnt being picked up, it would have rung a set number of times then reverted to switchboard, then been put back to the department you were after and so on until the person in swutchboard got fed up. Hopefully you have more luck on monday!
My DS is a regular at Opthamology Dept and I've found them terribly dis-organised regarding appointments (brilliant when you're there). Just keep trying, I found first thing in the morning an optimum time!