Hiya i have been registered as a childminder since september, recently a family rung me up wanted to arrange a interview this went smoothly and the next day we filled in contracts yippee! anyway, I was due to start looking after their 16mth daughter in two days time at 8.00am, at 6.00am they texted my mobile saying she was ill and would not be starting, they did not show up atall that week (contracted to mind three days a week), so i contacted them yesterday asking whether i would be minding fo them the next day and the mum simply said she has a check up and will be bringing her on tuesday, i was not happy that they had not told me earlier, anyway i am now pondering whether to charge them half fee as stated in contract, or to let them off as i have not minded their daughter as yet and would be doing for 30 hours a week. What do you think?
If it were me i wouldn't charge them for it as they haven't really started yet - but maybe jokingly let them know that you could have if you had wanted to. Just make sure that they know that you would in the future - otherwise they may take you for granted. altho if they are like me (first time mum) - they may not even realise!
If i was the client and had signed the contract I would expect to have to pay....bad luck for them, but these things happen. Also, hard to enforce, and you may prefer to do them the favour this time. How is she due to pay? By invoice or what? If so, I would itmeiise it, but put 'discretionary waiver of charge' so she knows it' a one off
I think you are well withing your rights to charge half fee (even that is generous!). If they signed the contract agreeing to half fee for sick days, then they should expect to pay it. They should also have given you more notice of the check up. Would they even have told you if you hadn't phoned them? Best to start out as you mean to go on IMO. If you don't feel able to do this, then the discretionary waiver is a good idea though.
Thankyou all for your advice I really appreciate it and i know where to come in future . The arrange was set up a couple of days before I was due to start and i was going to ask for two weeks payment at the end of the week so that we would be a week in advance from there on, I am going to charge them half fee as i have turned other families away and also due to the short notice of starting minding and i will also ask them politely to give me more notice of appts in future
thanks blodwen and xena i will keep you posted, and in future I will take your advice on getting a payment on signing the contract.I have made up an invoice and wrote a letter to go with it for the parents explaining things, as the the childs grandmother is to drop off and collect, this also will make it easier for me not having to explain vocally lol
Just a update - i have charged half fee and recieved it today, i also have received for next week too so i am now a week in advance , also i had a quick word with them regarding giving me notice for appts etc, they were absolutely lovely and understanding, thanks again for advice and i will definately be visiting this site every day i am on