Hi Looking for a bit of advice but to cut a long story short - we had an au pair through an agency. She seemed OK (not great) and was going to stay for Christmas as apparently nowhere for her to go at home. Then she announced on the 16 Dec that she was going home on 19 Dec for Christmas and would be back on New Year's Day. When she left though she took every single possession with her so I contacted the agency. I said that I was concerned that she was doing a runner. Anyway sure enough she then got in touch with the agency to say that she would not be returning. I'm obviously left in a complete bind. The agency will source me a new au pair but want the full agency fee again which I think is really unreasonable - I realise they are not a charity but I will have paid a yearly fee twice in the space of 3 months.
Obviously I don't have to use this agency but does anyone have any advice of where to look for an au pair not through an agency?
We had accounts on aupair world and aupair village (recommended by a friend). I didn't think we'd have any luck on that site, but for some reason the selection seemed to be better (better qualified and more serious) on aupair village. Maybe worth a shot, too!
Are you me? I'm looking on great au pair, au pair world, easy au pair (which is free) and au pair village (which also seems to be free). There's legwork involved but it doesn't sound like you're agency are doing anything helpful so you may as well DIY.
Honestly, I preferred doing a little extra work myself if I can make sure I get a good au pair (which we did !!!!). And it seems that your agency isn't doing the work you are paying them for, so I say, search on your own!
The agency I have used in the past provides another au pair as soon as possible - providing this is the first time this has happened - and if they cannot do it within a reasonably short time frame (I think a month) then they will refund at least part of your fee. It sounds like your agency are being greedy.
Good luck finding a new au pair. Hopefully the right person will come along soon!